Customer Reviews Ariat Booker Ultra Western Boots

Made an order to receive a pair of boots. I needed the item sooner than usual and decided to pay the extra for "fast" delivery. The boots did not arrive on promised day. Customer service was average, but I expected a little more urgency/communication when the order was not able to be fulfilled. Don't pay for express delivery, and order with enough time.

I bought a 9.5 EE which is the size I always get in Ariat boots. The boots arrived and I tried them on feeling how tight they were. I put stretchers in for 2 weeks. It didn't help. I wore them and my feet were in agony. I had to send them back. I went to Boot Barn to try on a pair of the same size in Ariats. They fit just fine. Wrist apparently messed up in the assembly process. Fortunately they accepted my return but I got no explanation about the QAQC mess up. I do not feel I can trust Ariat again after this.

Ordered my boots. Everything was fine. Next day they were canceled. I had a lady call me and tell me she did not understand why they were canceled. Send me a 20% off coupon. Try it again. Everything was fine. Next day. Order was canceled a very busy don't have time to keep re-ordering boots just to get canceled. Have a good day.

I ordered the size i normally wear in boots. They came in way to big was very disappointed as i had a trip i wanted to take them on with me. I sent them back.

They look great but unfortunately they leak water. I wore them to work and my socks and sole got wet. Maybe I got a defective pair but can't wear these unless it's a sunny and dry day.

I paid for the booker ultra western boot in royal brown. They sent me a round tip distressed boot instead. I have called 9 times with no answer. i have emailed 5 times and the best answer that I have been given is to return their mistake before they send me the item i paid for. This company has the worst customer service ever. If this was not a gift, i would just get my money back and buy something else.

I never received my package!!! And still haven't heard from you after UPS said they lost it. What about refund?? Completely unsatisfied customer

I ordered the black booker ultra western boot and got some cognac girl boot sent to my house. I've emailed and called the customer service line and gotten no response. Its been weeks now and still no response. Even when calling the customer service line I cant get any help.

I unfortunately have to send them back because they do not fit over the middle part of my foot correctly. However, they look beautiful!