Customer Reviews The North Face Borealis

Too small, Not wide or deep enough, too stiff, too heavy, cup holders worthless.

Did not like the style.

Some of the interior lining that separates compartments has slowly come apart. It was defective when it arrived but the issue was minor and it has progressively worsened with normal use.

I used this product for about 5 months. It was my daily carry, typically holding a laptop, notebooks, sweatshirt, water bottle, etc. After 5 months, I noticed that one of the shoulder straps had begun to tear where it meets the top of the pack. I hopped online and, after chatting with a customer service rep, was encouraged to ship my bag to the warranty department at my expense. I have now been told that the torn shoulder strap is not covered by the warranty. This is disappointing: my previous TNF backpack lasted 8 years, and I deliberately purchased this one directly because of the warranty. I will not be purchasing directly from TNF again.

Pack is too small for my middle schooler. Store in South shore plaza Braintree wouldn't let me return even though all tags were still on and hadn't been used. I had it the day before but lost the receipt.

I use this bag for school, a small laptop and a few notebooks are only things I carry. The bag has holes forming along the zippers, and the straps are fraying. I've only had it for two weeks and it's falling apart from very light to minimal use. I did the online chat to talk to a representative and was told to "send it in for repair" which takes between 6-8 weeks to receive a repaired bag. I would have to also pay for shipping my faulty backpack to them to repair. I loved the backpack, and then it just started falling apart for no apparent reason. Save your money and do not buy this.

The backpack looks wonderful, it's very aesthetically pleasing. However I am a pre-K teacher and a college student who planned to use to to carry all of my materials to and from both schools. It doesn't seem to have enough space. I also planned to use this as a carry on bag on for planned trips. However the straps are very stiff with little to no padding. Very disappointing.

Returned. No laptop sleeve Front organizational pocket npt full length of bag. My 3rd Borealis. HUGE DISAPPOINT

I have the last 3 generations of Borealis. On this current one TNF omitted the Laptop Sleeve and made the front organizational sleeve half the size of bag instead of full length. Material is shoddy. Zipper tags will break off easily. I will be returning this bag

This thing was huge. No way my son could use it for school. I have an older Borealis and this thing is way bigger. Also, I returned it via USPS and never received my refund. Better make sure you order something you like!