Customer Reviews UGG Classic Ultra Mini

These boots are gorgeous! I wanted so badly for them to work but they are the 3 Ugg boot in a month that I had to return because the neck of the boot was so narrow that I could not fit my foot thru it. My foot is average width. I only recommend Ugg boots without zippers for people with very narrow feet.

Not my style

Very disappointed with my experience with UGG. Within just two weeks of wearing the boots, threads were already coming loose. I submitted a warranty claim and returned the shoes as instructed, but it has now been over a month with no response, replacement, or refund. For the amount of money spent, I expected much better quality and customer service.

Did not like the color. Was not as shown in picture

I bought these for my daughter August 6, 2025 from the Ugg website. She didn't wear them for about a month or so. In mid November she mentioned they were coming apart. I filed a Warranty Claim on 11/23/25, took all the pictures they requested including a copy of the order receipt. Initial reply states it takes 5 - 7 business days to review and then update me on the warranty. I emailed again on 12/01/25. I was informed I needed to send photos again. I sent photos again along with the receipt. 12/08/25 I received the same email reply from my initial request. 12/30/25 emailed again asking how long this review takes. Submitted another Warranty Request on 02/04/26 for the same product. Was instructed to send photos and receipt, I did this. Been waiting ever since for a repsonse of some sort! Normally the UGG products are made well and last a long time, but to purchase something in August, wear in September and they start falling apart in November is NOT acceptable. All I was is for the item I purchased to be replaced under their warranty. I know this NOT the correct platform to aire my grievances, but I'm tired of this run around! I have attched pictures of the Classic Ultra Mini boot. I don't feel I need to show any other photos as they already have them.

I can't review the comfort and fit, because I never tried them on. They were visibly VERY worn. There was hair, dirt and scuff marks on them when I opened the box.

I have been a faithful Ugg wearer for many, many years, ownung as many as a dozen pairs at a time. In the last year, I have purchased four pairs, and was increasingly more disappointed with each pair. The quality is just not there. The outer materials are lacking, although the colors are fashion forward. The insode fabric/fur was far more "luxurious" and higher quality in years gone by. And the insole portion...what a disaster. I feel like I am walking on concrete. Very disappointed.

Bought these last year January 31st. I'm in Texas, so I don't get the opportunity to wear to often, but when I do I loved the fit and style although I could tell the sheepskin is thinner than my other Ugg boots and my toes were still cold. Come January 27 of this year and I look down and out of nowhere there is a hole. I have maybe worn these 10 times since I got them. They are just barely under warranty still, so I file a claim. It's denied as normal wear and tear. So there you have it according to Ugg their boots will last you 10 wears only! Not the quality brand it used to be. Why pay for Uggs if you have to replace after 10 wears. I will stick to the alternative brands and never buy Uggs again. You can see in the pictures that these Uggs were hardly worn. Hardly worn Uggs should not be getting holes when you casually wear to the office a few times.

My daughter has wider size 8 feet and couldn't even get her foot into these shoes to try on. They must be designed for dainty little feet that like to swim around in their shoes. Writing this negative review because, yes, the sizing is ridiculous, but also because Ugg refused to honor the 15% new customer discount when I exchanged their poor design for a more expensive size 8 shoe that fit my daughter just fine. I should have just returned the shoes and gotten my money back. Called Ugg and waited on the phone for 18 minutes while the rep "investigated" but ultimately refused to give the exchange at the discounted price. Will never buy overpriced Uggs again. Was it worth it, Ugg.com?

Poor quality product and even poorer customer service on backing up product. Back stitching ripped out in less than 1 year of receiving these boots as a gift.

I didn’t even try on the shoes. There is a huge rip in the shoe and the soles of the shoes are filthy. I am so very disappointed and honestly angry that these shoes would even be sent to me. What are my options.

After 1 year & 2 weeks, the heel tab tore completely off. No longer covered by the warranty b/c over a year. Very disappointing. I don't recommend this style.

I have only had these boots for one year and a few days. I rarely wear them Maybe 15 times tops. When I went to put them on yesterday the heel ripped. I called UG to request warranty and I was told they only offer one year warranty. Beware These are junk!

I sent them back. Too big and my feet were cold. I was always WARM with my old UGGS. I really need to find a pair like my old UGGS.

Foot opening far too small.

Originally delivery was scheduled on 1/11 and it’s now 1/15 and still no update. When called Zappos and requested to cancel, I was told I could not and I had to wait until package arrived. Had the hardest time understanding a word the representative said and then I was placed on hold for so long that I chose to hang up! No one called me back to follow up. This kind of service seems so out of the norm for Zappos as I am Use to quick and excellent customer service! Very disappointed this time.

With or without higher quality, these shoes are not worth the price.

I was excited to receive the ultra mini in dark peony but got so disappointed when I opened the box and saw the quality of the stitches on both shoes. It is sloppy and there is an indent on the padding on the right shoe at the front part. It looks like they ran out of materials. Overall, it looks fake and very disappointing. I really like a pop of color for winter and the color is perfect transition after Christmas season but will opt for a return instead of an exchange because of the quality issue. Very disappointed.

I couldn't get my high arched foot through unforgiving opening. I practically sprained my hand and ankle in an unsuccessful attempt to try it on. Back they went.

Did not fit even after exchange for a bigger size

From all the other ugg boots I previously owned, these are the most cheapest made. The material/fur is really thin that the toe caves in and instant wrinkle. Makes me think they're not authentic! With the same prices.

I bought this as a gift and tried to exchange it. Returned it as requested for the Mini with the request to charge my credit card the extra $10.55. It has now been over a week since Ugg has received my return and they can't tell me if they have sent the replacement or are just going to return the original amount to my credit card. I would like to just buy anther pair outright but then I might end up with two pair and a bigger mess!