Customer Reviews The North Face Jester Backpack

The writing was supposed to be 8n blue and it was actually black lettering on a black backpack. The picture shown isnt what you actually get the only thing blue was the bungee ccord.M

This bag is far too small for my books and binders and even my 32 oz. water bottle barely fits in the side pocket. Super uncomfortable and has caused me lots of hassle. Would return if I had the receipt.

It won't let you adjust it so your comfortable with ur it's also hard in the back ur going to get back strain especially if you using it to carry heavy stuff not worth the price

I recently replaced my Jester backpack and was interested in the new redesign. Unfortunately I will be returning my new backpack after one use because of the useless design changes. First, the side pockets are too deep for my large water bottle and keys. They sink to the bottom, and it is impossible to reach the bottom without losing half my arm. The previous pockets were perfectly deep enough to hold my belongings without them slipping out. I am not sure why the pockets need to be half the height of the entire backpack. What are people putting in these 9" pockets? Baseball bats? Moreover, the front pocket redesign is also useless. The previous design had a full-length front pocket, which was perfect for holding items I did not want to lose in the main pocket. Since the front pocket only fills half the backpack's length, a large bulge is created in the top of the backpack. This causes the weight of pens and chargers to sit at the top of the backpack - which is heavy on the back and makes the Jester topple over easily. There is also now a strange bulge seen from the exterior of the backpack at the top, which just looks like I have crammed all my belongings into a short pocket at the top. I am left with a large empty base in the main compartment where the old front compartment once filled. I really wish the front pocket went through the entire backpack to prevent uneven weight distributions and to divide my belongings more evenly. Needless to say, I don't believe this backpack's redesign was thoroughly tested.

I was super excited to receive this bag, since a lot of other people in my school have them. Received it on my front step, with the bag completely ripped open. The bag itself was way too small and could barely fit the small amount of books I bring with me. The front pocket only goes halfway down (not great for storage and could barely fit anything in it). It also bulges out into the main pocket, making it difficult to reach anything on the inside. The straps are extremely uncomfortable and I could feel my back aching just walking around the house. Extremely disappointed in this product.

I bought this bag to use as a school bag. I thought that it would be very big so that I would have enough room for all of my books, folders, and notebooks. Now after only a month of school, I absolutely hate it! It is very uncomfortable, the straps are to thick and hard and the backing on the bag is to hard also. I also don't like how hard it is to get a book out of the bag. Definitely would not recommend this to anyone else.

Purchased as a replacement for my Jansport Hatchet backpack, but once it arrived, I realized that it was much too small. The images on the website are deceiving, it looks much larger than it actually is. The front small pocket does not actually do all the way down the front of the backpack, and anything you put in there takes away space from the main pocket. After realizing it was to small, I sent it back, but am yet to receive a refund for my return. Very disappointed with my purchase.

Bought the jester backpack on line for my daughter as a school backpack. Not a good choice for school as the backpack design does not work for her age as an 11 year old. The straps are so thick that. The backpack put pressure on her shoulders. I tried it myself and felt the same experience. Not sure if hiking would create a different result. We brought Jansport instead and it hold her laptop and lunch etc way better. The customer service at the Bellevue Store for returning the backpack was not good. I had the original return slip and order my emailed receipt and the warranty paper. The return policy stated it could be returned at any store, however, the Bellevue Sqare Mall North Face store said they can't return the backpack becuase I did not have the little tag that had the SKU. The employee told us he would be wasting our time to try and figure it out, so I asked if I could get a bag from them to mail it back and then all of a sudden they are able to return it. It was not a pleasant experience as the manager said out of his mouth that company policy states that stores can return products in the store, but the stores themselves do not. That is super confusing so would I recommend buying the backpack. No.

I recently purchased a new Jester backpack since my previous one was worn out, with a hole in the bottom. The old design had a zipper and small pockets in the main pouch area. This made it convenient to access books and pencils in the same area. The old one also had a much bigger front pouch. Since the new design has a smaller pouch at the top of the backpack, anything you put in it makes it top heavy and makes the top portion drop to the ground when the backpack is open. The new design also has unusually large side pockets. Original design was so much better!!

I bought this backpack around January but unfortunately it got stolen on a trip. I currently bought a new jester but I hate this new design. The drink holders are so HUGE! I also miss how much room the front pocket had. When I wear this back back I feel like it's giant and the padding in the straps is so hard. Bring back the old design !!!

Was going to use for travel. But straps were really uncomfortable.

The straps feel like sandpaper rubbing against your skin. I wish they were any other material.