Customer Reviews Samsonite Freeform 28" Spinner

The button on the back of suitcase to hold the handle dropped right away even before the 1st use

Just purchased suitcase. Used it a few days later on one non stop flight. Went to roll it through the airport to car and one wheel was a. Chewed up. Very unhappy especially since my prior suitcase lasted for 10 years.

Ships too late. I wasn't able to receive it since I moved out.

After one single use where the suitcase was half empty, the stitches are coming apart around the zipper. The quality of the outside material is also extremely low after one trip, the wear and tear is so evident, it looks like I've had the suitcase for years. I usually live Samsonite luggage, but this has been a very disappointing purchase would not recommend.

There was a large piece of stain on the cloth of the zipper of the box when I received it, and the feedback has not been resolved!

This piece of luggage is smaller than advertised. The website lists the overall dimensions as 31.1" x 20.95" x 13.8". I interpreted this to be the overall dimensions of the suitcase, but instead these are the overall dimensions of the box it came in, not the suitcase itself. I purchased this piece based on these dimensions, as they are very close to the dimensions of the luggage I am replacing. However the actual overall dimensions are 29" x 20" x 13", and there is a noticeable decrease in the capacity of the luggage versus my old piece. I'll be returning it for this reason.

I wouldn't know. I ordered it over 2 weeks ago and it hasn't even been processed yet

The zippers of the suitcase break, they open when trying to close it. Both outsiders and insiders. Very poor quality, I don't recommend this model at all.

Took one trip with it and it's already damaged all over.

Hard to call this a Samsonite. I took one international flight and the luggage has major cuts deep on the plastic and scraps and bends that make the luggage now essentially unusable. Do not buy this item, it is a joke that should not be called a suitcase.

Zipper lock broke after first flight. So disappointing.

I bought this earlier this month for a trip to LA. On one trip it received a lot of scratches which doesnt bother me, but the zipper which goes into the lock was bent on its maiden voyage. So on the return flight home I had to use a lock I picked up to keep the luggage securely locked shut. The suitcase itself works great, but a hard plastic instead of metal zipper on the outside of the suitcase is a major flaw.

I bought this in December 2020. She loved it! We also got her a matching carry on just recently for her HS graduation present. This is the first time she's used it to travel because of the pandemic. It didn't hold to airport conveyor belt at all. It got stuck on something and the grey plastic part broke off. You can't push it back in now. We tried filing a damage claim with southwest but they wouldn't accept responsibility. My daughter and is pretty disappointed that it was damaged after 1 use. I figured Samonsite would make better durable products for the price they are charging.

The luggage came without a key so I can't even open it. And I need it for a trip in a few days. Awful.

I'm sure I would love this product if it would open but it came locked without a key...

my previous review "did not meet all samsonite's review guidelines", so, I will say anything, just see the photos.

On the website it appears intense green, but what you actually get is a completely different color! Looks like it's not a mislabel issue - other people have had the same problem

Cute but large case is too big...inside not functional

Very first trip and luggage looks terrible, has scratches and gouges!!!

The luggage came with a heavy plastic smell so I had to return it.

This suitcase is stylish and lightweight. However, after just one use it was completely scratched up and dirty. The salesman stated that it cleans easily and that was the main reason we purchased it. I tried cleaning it but barely anything came off. The outer material is not sturdy like other samsonite suitcases. It is highly prone to dirt and scratching. I expected better quality since my other samsonite luggage is great and doesn't get scraped up or dirty as much. Such an expensive bag... I wish I could return it!

Customer Service is preciseness

Do not order this! With one trip it has Marks, dents and scratches.

Do not buy! One trip and it looks like it is all beat up! Scam!!!

I purchased 6 Samsonite suitcases for a recent trip. We only used 2 of them but upon picking up one of our brand new 28" Freeform Spinners from baggage the hidden name tag piece was almost completely ripped off (I didn't even know that's what it was - it looks like a little tag for branding). It was the first time we had ever used the very expensive bag and when I called Samsung they basically told me I could pay to have it repaired or take it up with the airline. This is clearly a defective design if it can open and get ripped off so easily after one use so I can only expect the risk exists with the other bags I have not used yet. Accordingly, I am returning all - high-end luggage should be able to endure reasonable wear and tear after 1 use! Very disappointed by Samsung's attitude when I called as a customer who just spent almost $1000. I will never buy this brand again.