Customer Reviews New Balance 928v3

I walk every day and within the first 30 days, I wear holes on the inside of both shoes. Bought my first pair on July 3rd and today is September 26 and the Santa Monica New Balance store, will not replace my second pair. New Balance customer service said that I have to print off a return authorization slip and I have to pay the shipping back to them. After they receive the shoes, they will issue me a credit. There return policy truly sucks!!! There 928 v3 shoes really, really suck!!!

Got a new pair of 928's for work every year since 2006. Loved them. I've even kept the older pairs for work around the house. But this year the new pair failed in a month! The footbed came apart, wadded up under my heel. New Balance replaced them, but the very same thing happened again with the 2nd pair. Now they are giving me a credit for that pair. But what can I buy/ These new 928's are not usable at all. A waste of time and money.

I have tried wearing these shoes on several different occasions and have never been more uncomfortable. The shoes are ill fitting and cause my knee to twist. I thought I was going to have to go see a doctor until I figured out that it was the shoe causing my problem, not an injury. I have few regrets in life but buying this shoe is one of them

nb 928vi superior v2 hurts feet, ,v3 garbage.go buy other than new balance greedy company.

I LOVED the original version of this shoe, it was everything I needed. I should have stocked up on that version, because this one is NOT the same. I was told to order the same size I did in the V1. These are too tight in the width. I can get my foot in the shoe, but there is NO room to move, it's jammed in there. They've taken all the cushion out of the shoe itself, and apparently put some in the insert. I can't use those inserts, I have to wear custom fit orthotics in my shoes, so without the cushion this is like walking directly on the floor. In addition, the height of the shoe back by the ankle area is lower than the original version, which results in less support. I was told by three different employees that these were just as good as the originals. They lied. I'll be sending these back, and looking at other companies for a shoe that works. IF New Balance decides to go back to the original version that everyone liked best, I'll become a customer again, but it seems to me they're not that interested in giving their customers the best of this shoe. I find it to be such a shame that they took a really great supportive shoe and turned it into such a piece of junk.