Customer Reviews New Balance MW813 Hook and Loop

Loved everything about the new 813 shoes but they squeaked. Shoes arrived timely, the return was effortless and the credit came quickly.

I love new balance but these sneakers are narrow so if you have a wide foot be careful when ordering.

Wear all day. Seems less sturdy than the 928 model

These are my every day shoe. Typically quite comfortable. Size tends to run small for the range I shop. The new elastic retainers for the straps strike me as less durable and potential point of failure. Time will tell.

I've purchased these several times and they were always excellent until my latest brand new out of the box pair. Within a a few days the entire sole on both sneakers began to disintegrate and crumble off in chunks. Shoe Mall would not replace them. They were so new they even still had their paper stuffing!

First, I'd like to say that I've had a couple of different NB shoes. The "sneakers" always seemed to fit fine and were comfortable to wear. I purchased some Velcro strapped "work" shoes a while back that didn't fit, even though they were supposed to be extra wide, they just didn't have a high enough instep to fit my foot right. WELL, that is the case with these shoes. I have to have black per uniform requirements, so getting all black shoes is a must, but for some reason NB just doesn't design their "work" shoes the same way they design their "sneakers" and as a result, they don't fit right. Now, granted I may have an unusual foot shape, but I'm sure there are other people out there that have a high arch and instep that means that they need support in the arch and room to move in the instep and across the top of the foot. So it is for this reason that I'm giving only a 3 star review. I hope this helps others out there with similar foot shapes.

Have used shoes for years. Now a shoe arrives with flap not sewed and stuffing coning out. Now faced with long period getting through by phone?

Hoped to but another pair of American made 'postal walkers' but unfortunately none in my size so I had to settle for inferior imported.

577 model is more comfortable for me. I think it is the lace up hole positions.

Why shiny white sneakers are easy to clean and feel great on my arthritic feet. In fact they felt so good I bought a second pair.

After a few weeks the shoes have become so loose that my feet slide forward and my toes get sore from hitting the end of the shoe. I can't tighten them enough to keep my foot from slipping.

Have used New Balance for 29 years and have never been disappointed in their product. I have not changed my opinion following the recent order. The Website, Post Order Tracking was terrible. I was at a stressful point in the ordering process and was getting no adequate feedback from customer service, I thought it to be a hoax and was ready to Cancel my Credit Card thinking it had to be a illegitimate site/order. So for such a great product, they need to get the post part of the purchase problem solved, Thanks!

Exactly the NB for which I was looking. My older pairs always fit perfectly fine. The newer ones seem "smaller" in both width and length. My foot has not grown that much! I will find a NB store and have them take my foot measurements, however, of foot growth. I had to return the shoes. I will also go directly to a NB store when possible for best fit. Since Boston, I've always liked NB best. It DOES make a difference where the shoe is made/assembled. I do like the quality of the shoe and will seek correct fit.

I had two pairs of 993 walking shoes. They were better than the 813 - more comfortable and more support

Have purchased New Balance 813 a few times and like product. Last purchase was sent the wrong size. Not satisfied with length of time to receive refund!

The shoe fits my left foot which is in a drop toe brace. The right shoe fits a bit lose, be cause the shoe strings are about 2 inches to small. In order to utilize both holes at the top of the sneaker. To tie laces in the Heal lock fashion. In order to make a more snug fit. Laces should be about 2 inches longer.

I first bought an 11.5 4E. It was too narrow. I spoke to customer service and was told that the 12 4E was a half an inch wider. So I exchanged the shoes. The 12 4E was just as narrow as the 11.5 4E. Customer service is usually helpful but not in this case.

Since before Christmas I have been trying to order the 577 walking shoe but it is never in stock, not just in my size but in most sizes. My current 577's have lasted years but are now held together with Gorilla Glue so I ordered the 813's, supposedly a step up. They arrived quickly and are my size but are too short. They cannot be worn with any degree of comfort. I am returning them and will buy something locally that, while not what I want, at least will be comfortable.

I have worn New Balance walking shoes for years on the advice of my podiatrist. Since before Christmas I tried to order the 577 model but it is continually out of stock, not only in my size but in most sizes. My current 577's have lasted years but are now held together with gorilla glue so I broke down and ordered the 813's, what should have been the next step up. They are my size and look nice but are too short and cannot be worn comfortably. Since I can't wait any longer I will go to a store and buy something cheap but comfortable that won't last long.

Despite having worn New Balance 8.5 4E shoes for over 25 years, I could not get a good fit and had to return two pair. I tried a third time with a different style that seemed a little long, but tired of sending back and forth I decided to put on extra thick socks and walk a few miles. Unfortunately, I developed a large blister on the ball of my left foot so I have put then aside until I can think of something else (inserts?)--and the blister heals. As I wore them, I cannot in good faith send them back. So lesson learned. If I cannot find a store where I can try several sizes on, then I will wait rather then use mail order again.

need extra wide, found out 5e fits like normal 6e.

Feels good but looks too institutional. would be fine for servers.