Customer Reviews UGG Alena
Write A ReviewRating Summmary:
1219
1,219 total reviewsReview Breakdown:
69%5Rated 5 stars out of 5
14%4Rated 4 stars out of 5
7%3Rated 3 stars out of 5
5%2Rated 2 stars out of 5
5%1Rated 1 star out of 5
Customer Fit Survey:
44%"Felt true to size"
74%"Felt true to width"
57%"Moderate arch support"
Additional Reviews
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Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
I currently have 5 different pairs of ugg boots. They are my regular every day shoe in the winter. I've been wearing uggs for years, all of my boots are the same size(9), I naturally ordered the same size slipper as my boots, and these slippers aren't just a little tight/small, I cant even get my foot in them. Super bummed. Now, bigger size is sold out, and the customer service rep I spoke with says the whole refund process generally takes 3 weeks!
Helm,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Really beautiful slipper... but oh my do they run small... I bought for my girlfriend who wears a size 10 - I wear a size 8.5. I tried them on and they felt tight to me. Will be regretfully returning.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
I tried to send them back and exchange but never received anything
Veronica,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
Not comfortable at, all very narrow. Unfortunately, I will be sending these slippers back.
Aimee,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
Not comfortable at all, very narrow. Unfortunately I will be sending these slippers back.
Aimee,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
Too fit on the top, too loose on the bottom. I returned.
Mich,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
The shoes themselves are great, and so so comfy when I first tested them out in the store.
Katherine,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
They are not made for everyday wear they just not good quality
Pinkybands,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style4Rated 4 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Horrible slipper! My wife has several UGG products in size 10, so that's the size I ordered for this slipper and it was waay too small. So I ordered size 11 and they're not any bigger. UGG quality is getting worse; they're following the path of other manufacturers by providing less material to save money.
Dennis, Zappos Customer,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
These UGG mocassins were a Christmas gift for my daughter along with UGG boots and UGG socks. They are not true to size. They are very narrow! I paid full price and then received a price adjustment when they went on sale. NOWHERE on their site does it say that all sale prices are final and no refunds or exchanges are possible after a price adjustment! Now my daughter has a pair of mocassins that she can't wear! I couldn't get anyone in customer service to help me! So disappointed in this purchase and product that is not at all true to size!
Disappointed S,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
I received a pair of these slippers thinking that they would keep my feet nice and warm and last - they have after 3 days of wearing them began to fall apart. the stitching on the left slipper has pulled out over 2 inches and I have to keep trying to tie it together. I've asked for help in getting another pair or getting the fixed but Ugg doesn't seem to want to help their customers dealing with their defective products. This is very sad - it was a Christmas gift from my husband and I now have pair of slippers that have fallen part after 1 week.
Katheryne,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
I ordered the Alena house shoes, a pair of shoes & a pair of men's socks. The package came today in Decker Boxes. Inside the Decker Boxes were the igg Boxes but the house shoes seem really small & the shoes. They don't have the ugg quality or look as I have purchased several ugg items in past times. I will be calling Ifg TODAY!
PrissyJ,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
Comfortable stable
Whocares,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
On the above order 15650346 I returned it for refund because it was too small. I received an email in December saying the item was received by Ugg and a refund would be credited. However, I have not received the refund.
I would like the refund as soon as possible.
Thank you
Julie1964,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
After wearing them only in the house for less thanks 2 weeks, the threading came loose. :(
T,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
I purchased 2 different pairs of slippers. Surprisingly, they both felt way too narrow/tight when I put them on. This is so surprising because between myself and my 6 kids I have bought at least, 12 pairs of boots for the girls and myself and 1 pair of slippers for my son. All the shoes have always felt roomy and comfortable immediately. I don't even have a wide foot.
Cindy W,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
I read the reviews to go up a full size but I didn't. I usually wear an 8 1/2 and I went up to a 9 which I had to return because they really were too small. Well, the 9 1/2's although they fit, looked immense. They really made my feet look too big. Back they went. Disappointing because they are really cute.
Kathy,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
As you may be aware, i have already returned these for an old faithful Dakota pair- which I have not received yet. I know once back to my perfect pair of UGG slippers will make everything better. Sorry, just didn't work for me, problem with catalogue shopping.
Carole F,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
I ordered my normal shoe size 9, and had to give them to my sister, who has an old pair of UGGs that are size 7 (size still readable). My purchase fits her perfectly. These cut into my heal and squished my foot. Thought I had to break them in, but that was not the problem. Sizing is apparently unreliable. Very disappointing, as these are expensive slippers.
Sad I,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
Disappointing.
Mb,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
leather too stiff to turn for cuff.
Disappointed,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort5Rated 5 stars out of 5
Style3Rated 3 stars out of 5
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I gave this shoe 5 stars in comfort because that is all they are good for... just comfort... this was my second pair & the reason I made a second purchase on the same shoe is because the stitching came out of the 1st pair & I was just too lazy to return them & used them as a slipper but unfortunately the same thing has happened again! The stitching has come out!! This shoe makes as a great slipper but makes for a terrible shoe.. The color bleeds on to the fur & the shoe ends up looking worn out in less than 5 wears. I do not recommend this product.
Antonia S, Zappos Customer,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified Purchase
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Not happy, at all! I wore these twice around the house and the stitching came undone! For the price, the quality is subpar. Also, as others have noted, the sizing is different than any other Uggs I've had before. They are much, much smaller.
Teresa S, Zappos Customer,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort5Rated 5 stars out of 5
Style3Rated 3 stars out of 5
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I had literally worn through my last pair of Ugg slippers and decided to replace them with the Alena. I liked that they were a little taller to help keep my ankle warm. I wore them for less than 2 weeks around my house when they started to unravel where the top of the shoe meets the side wall. I wish I had read the other reviews who commented that this happened to them as well. I was so disappointed but Zappos customer service was amazing. They didn't have another pair in my size to exchange them, so they fully refunded me and told me to do what I wanted with the slippers.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style3Rated 3 stars out of 5
Runs SmallRuns Large
This slipper is really stiff! And I mean stiff! I know Uggs can take awhile to stretch out, but the high back on these makes the stiff exterior rub on the back of your ankles! Not comfortable at all! That with it fitting really small. Normally wear a 7 in classics with room to spare, so I ordered the 7 as the usually stretch giving me extra room, but I couldn't even get my foot in these.
Anonymous, Zappos Customer,
0 found this review helpful.