Customer Reviews Herschel Supply Co. Settlement

Not for me, not practical for everyday use. I need a backpack to help me go to and from work. Carrying my laptop and other items quickly made this bag feel heavy. This bag looks quite stylish but I just didn't find it functional.

I ordered this backpack at the beginning of this school year for school. When it came I was so excited because it's so cute. It's not very big, but it's just big enough for all my things for a typical school day. Sadly, this bag is not meant for school, mostly just to be cute, or maybe for a few thing for the plane when traveling. I noticed within about a month of having it a tiny whole had already formed on the side from me putting it in my locker. It's not a big deal, it's just annoying. Since then I've noticed it just can't hold the amount of things I was putting in it, the zipper would be closed and by the time I got to my next class my backpack would be wide open. It finally gave out this morning when the zipper split and I can't fix it or close it. This is a great backpack but not for school.

This is a well made bag, made from a heavy material. The inside is roomy enough for a laptop and several other items. It is tall enough for any book. However, the bright brass zippers look cheap. I was flashing on old brass plate lamps at a yard sale! The zippers are also extremely rough; I actually ripped my skin trying to zip this bag up. It is going back.

This is a sweet looking bag. I was particularly attracted to the gold zippers, but ultimately they were what made me return the bag. I found that they catch in a strange way and don't zip smoothly. I didn't realize how frustrating it would be to not be able to have zippers that go both ways. The bag is clearly super well-made, roomy, and minimalistic in all the right ways. I was really on the hunt for something that would work for carting my laptop around and this would do the trick, but I think I am going to have to go with something that has more specific pockets for the charger and mouse and whatnot. I wish there were more bags out there that looked this classic and simple on the outside but still had some of the tech features I'm looking for. Guess I'm back on the hunt for now!

Really cute backpack, but I will be returning it. The zipper was difficult to use. It was sticking the first time I tried to unzip the bag. Great fabric and shape, though.

I like the black with gold zipper which is why I bought this but it's not the greatest backpack that ever lived. 1. It smells like a sharpie marker, had to put it outside to air it off, still has a faint smell. 2. The zipper is very sticky/hard to open and close. I ran a pencil all over it to get some graphite into the teeth which helped a bit but it's still hard to pull. 3. Wish it had a 2 way zipper so it could close and open from either side. It's a minor thing but still for the price I'd think they could use a better quality, more modern zipper. I almost returned it but I just need a backpack and black and gold is my favorite.

Not what I expected. Too big.

Love this backpack, but the main zipper tape was cut too short and not sewn into the seam. I have to be extra careful when opening to make sure the zipper doesn't fly off. There is also not even a zipper stop - WHY!? usually the zipper is sewn into the seam, and passed the seam as an extra security, the zipper has a proper stop at the end. This zipper tape didn't even make it to the seam, which is also causing frayed threads. I work for a garment company and construction is our main focus to make sure things don't fall apart! If the zipper was 1/4" longer it would have been sewn into the seam and i wouldn't have to babysit it when opening it. Herschel needs a lesson in seam allowance... Other than that, I love it. Just wish it was actually constructed to last longer than a month....

Be careful when ordering. Zappos does not seem to see the difference between color grey and grey 2. They have sent me two times grey color, instead of grey 2. I called and they will resend it again (third time) I hope this time is the grey 2 color. Zappos be very careful about the colors.

The zipper broke within a month. It does not close properly when I try to zip up the bag. I don't know if this is an issue with all Herschel's backpacks or whether I got a bad one. Definitely not ordering Herschel's backpacks again though.

I loved everything about this backpack! The size, the color, the styling and then the zipper broke after only 5 months of use. It splits 75% of the time and so I've finally given up on it. If they could fix that problem I would re-order but until then... Zappos was amazing and refunded me immediately. Great customer service and funny joke of the day! Thanks.

Nice looking bag but if you're considering it as a schoolbag, look elsewhere. The zipper looks industrial but isn't. After about 2 weeks of use, it was done.

This was what I thought would be my perfect backpack. Exactly the style I was looking for...simple, classic, sleek. And it was for about a week but then it started falling apart. I commute to work on my bike and use a backpack everyday for my laptop, gym clothes, bike lock, etc. After a week of commuting, the side seams started to split and the back pad was exposed. If you're looking for a backpack that can handle an average load, this probably isn't it. The quality just isn't up to par. I don't know if it was because of the laptop or what, but it definitely didn't hold up to everyday use for me.