Customer Reviews Ariat Heritage Roper

I ordered on December 15, and as of Feb. 6 I have received neither the boots nor a refund. I have called and emailed customer service several times but receive no explanation or answer, except that my order was "canceled". Ok, so where is my refund? They need to either send the boots or refund my PayPal account, but so far, won't do either.

When I received my boots, the finish on both was mess up. I reached out to customer service twice via email and got NO reply I'm

Worst experience I've ever had with customer service. One boot fits, other doesn't. Can't get my heal into left boot was told by customer service to figure out what size a need.

I ordered my husbands normal size. He couldn't get them on his feet. Returned them. Waiting on my refund.

I ordered this boot, and the box indicated this boot was inside -- but it was a women's completely different boot

Purchased these boots last night, been looking for the lighter distressed color for months at seven different locations across the state. Been wearing this style since mid 90's, this would have been my fifth or sixth pair. Wore today for first time to break in at the office so I wouldn't mess up. Just walking up and down halls, nothing strenuous. Toke boots off when I got home, noticed one boot was coming apart at the seams. Needless to say I am very disappointed. I have been a loyal Ariat customer for over twenty five years without any problems. Have four other styles of ariat that I wear regularly that have held up fine, hope this isn't the future, please fix quality control please or I will have to go back to justin entirely. So what do I do now, this has been my favorite roper boot and I would like a pair that will stay together in the lighter distressed color in pictures??

These run a little large. About a full half size. Nice Boots though.

Tried 4 pair all within my size. Usually for a 9 to 9.5. D or E. Tried all the way up to a 9.5 EE. Heal was coming up and was still tight at the top of my foot. Highly disappointed. As the reviews for this simple boot for horseback is tops. Should have expected more from such a well trusted brand.

The fit is way too tight and the leather isnt soft it's hard. Never had a boot that is shaped and stiff as a cone

Boot was poorly made and sized. Left boot too tight and hard to get on wrong size? Rubbed on inside ankle both feet sore finaly healed.No rating less than one star had to go with this.

Not the quality I expected based on having 3 previous pairs. The leather , vamp and uppers are super stiff

Received email Thanks for your order, never ordered these. Nothing to rate

My order came in a timely manner, boots are beautiful, fit is great.

I have been buying and loving these boots for over 12 years. This latest pair rips the heels of my socks each time I put them on. The left boot feels tighter than the right. Once on they are as comfortable as ever. If my socks are a bit damp/sweaty I can't slip the boots on at all. What happened in your design change that caused this ? I noticed a black patch inside where it rubs that I've never noticed on previous product. Is this new?

Trash. Do not be duped into a purchase. You will regret.

I have had terrible luck with Ariel boots through a he years. After about a year they start squeaking when you walk. I called the company and was told to put baby powder in them each time before wearing them. I wear Tecovas now but I bought a pair for my girlfriend this year. We will have to wait and see but if they start sqeaking I'm done with ariats forever.

I will never get these as a gift again they are junk Durango is #1 in my book . if I get another per of these l ill throw them in the trash they cut the back of my calf and rubs

Needing a nice dress for work , I took a chance on A high roper boot. I love nice shoes and boots for work (Danner, Wolverine, ect..) And I hear how nice these boot feel. NOT for me! Feet are tied , sore , and I feel 100 yr. old the next day ! Worse Money Spent on shoes ever !!!

I ordered a pair of "distressed brown boots because I had been looking for a boot in a light brown color. My brother had a pair of these and really enjoyed them and after reading some reviews I was convinced. The boots that I received are much darker in color than the picture that is shown. I called ariat to resolve the issue and was told by a rep that they couldn't guarantee the boots would be a light brown color. I also thought it was strange that the site says "distressed brown" as well as the box I received my boots in, but the shipping label they came with just says brown. There appear to be some quality control issues with these boots.

I have 3 pairs of the Heritage Ropers in distressed leather all size 7b. They fit great and have worn 2 pair for over 10 years. Recently got another pair & loved them so much I wanted black. I cant even get my foot into any pair size 7b in the black leather. 7.5b is ok, but loose in the heel on all pairs I tried on. What the heck is going on with the black Heritage Ropers? So you ask if the size is true, not in black, & the width? How can I know if I cant even get my foot into them? So I would recommend definitely the Heritage distressed, but not the Heritage Black. And by the way, since you discontinued the stitching on the toe of the Heritage Roper you have lessened the attractiveness of the boot in general so I only wear them for work anymore, except the one pair I do have with the stitching I treasure. I wish I knew you were going to do that as I would have taken better care of them & bought several more pairs while I could. So to anyone that loves their Ariats, buy more than one pair while you can, because you never know when the style will change and you are out of luck.

I purchased this boot not very long ago, the entire back of this boot has started pulling out, it has pulled and separated in several places with very little wear. Very dissatisfied.