Customer Reviews Ariat Heritage Roper

Incredibly stiff and difficult to get on and off. Fit fine once I was able to get them on, so its not a size issue. Really wanted to like them, but had to return.

I've had Ariat boots for over 30 years. I ordered the same boot to replace my old worn out set. Using the size printed on the boot I made my order. The new boots are more narrow and stiffer than my Oder pair. I probably will not order any more because the quality has declined.

Worst communication ever. This company does not care about its customers. All you get are rubber stamped replies to emails and reviews. My husband loves the boots and they nice but the company brings the rating down. Here I thought a female operated business would be better. Never again.

Had an older pair for 5 or so years and they were by far my favorite boots. They came apart recently and so I wanted a new pair. I ordered a pair and got them but there was something wrong with the left boot in the arch. I returned them and tried to get another pair from a store and that was a whole process too, order got canceled several times before I actually got them, and when I get them it's the same problem. I'm really disappointed that I can't have my favorite boots again. The older model was superb, but there seems to be something wrong with the newer ones. I very sadly can't recommend them anymore.

Beware, If you have wide large feet please skip these. I got an 12EE and after a day of use I felt pain for over a week. They look nice tho, just never reach for them.

I have a pair of Quickdraw's in 10B which fit really well (I'm just not a big fan of square toes). I had assumed that these would fit about the same- not so! The heel cup is wider (wider than my Heritage Stockman's in 9 1/2D) & the overall fit is 'looser". As others have mentioned, the seams on the inside of the boot have eaten my ankle bones raw (compared to my other Ariat's- the seam looks wider/bulkier). I do like the look of these boots & the fit may improve with break-in (if I can wear them that long)- we'll see.

Boots look "ok". Sized smaller and narrower than other shoes. Worse thing is that the inside thick seams rubs against your ankles making them very uncomfortable and sore skin. I had to stretch them out by stuffing towels in them for weeks just to be able to wear them. Unfortunately, I wore them before I could exchange them. I would not buy these again.

Was very disappointed with how wide the shafts are.

I owned a pair of these purchased 10+ years ago. They were incredible boots and so, after many good years of service, I replaced them 2 years ago with exactly the same boot. Unfortunately, after 2 years of wear, these boots still will not break in. I can only wear them for a couple hours and then have to take at least a week break because my ankles get so cut up. I think there is something wrong with the seam on the outside of the boots that causes them to dig into my ankle. I'm so sad because I really want these boots to work, but I think it's time to call it quits. Too nervous to buy another pair and have the same thing happen so will be looking for a different brand.

The boot fits looser than similar boot in other brand. I've replaced insole and still feel unsteady and loose. No choice but to wear and probably won't try another pair.

The boots took a while to break in. The outside ankle stitch dug into my right ankle. Very little padding and support on the ball of the foot area. The boots looks good and shine up well. Good traction also. They are broken in now and I am going to have them resoled. I won't buy this style again. They were way too uncomfortable to break in. I have two other pairs of Ariats (work boots) that I very much like and are made in Vietnam instead of China. Personally I won't buy any more boots made in China.

I HAVE HAD MY BOOT FOR MANY YEARS NOW AND LOVE THEM , BUT THE GLUE THEY USED TO HOLD THE SOLE TOGETHER IS BAD - ITS SEPERATED MANY PLACES AND SHOO GLOO SEVERAL TIMES TO KEEP WEARING THEM.

Color way too dark, nothing like picture. Should have sent them back. Dissapointed to say the least.

My husband received a pair of these about 14 months ago and he just loves them, BUT the soles have worn clear through and they are no longer wearable. He wore them daily for work which is outside and much walking. I want to get him another pair but I would also like them to last longer then 14 months!

My husband received a pair of these about 14 months ago and he just loves them, BUT the soles have worn clear through and they are no longer wearable. He wore them daily for work which is outside and much walking. I want to get him another pair but I would also like them to last longer then 14 months!

I have worn and enjoyed your boots for many years. When I saw the ad for the Heritage Roper which claimed to have a leather interior I decided that this was a boot that I could use. I placed my order and the boot was delivered promptly. When I attempted to put the boots on my feet, it was extremely difficult to get them on my feet. They were very comfortable to wear and fit my feet properly. When I attempted to remove them I was unable to do so by the normal means. I was only able to remove them by utilizing a boot jack. Upon examination of the interior of the boot I found that the underside of the vamp is covered by a textured surface which is very resistant to the smooth passage of a sock covered foot. I am very disappointed in the design of this boot and feel that I was misled by the product description

A defect on boot leather. Contacted w/ no results.

These boots came very highly rated from coworkers. I was planning on being a lifelong customer. I used your TrueFit system which suggested a size that seemed too big but I have never owned cowboy boots so I tried this. They were way too big. The exchange process was quite difficult. Just to speak to a human took multiple phone calls. Finally I was able to get the exchange set up. After about 4-5 days I called to see when my boots would ship. They told me that I had to ship mine back first - exactly the OPPPOSITE of what I was told on the phone. I was told the shipping label would be in the box with the new smaller size. Nope. Another week. Finally received the new boots and way too big again. It was a Sunday so I looked on the website to see if I could contact anyone - I found a section where I could exchange online! Score... I'll get one size smaller and be good to go!! Nope. After taking the time to type out and explain the entire situation - they received my boots and started a refund! I called for yet again and patiently explained the entire situation (yet again) to the nice customer service person. She put me on hold and came back to tell my my boots were at my house. Ugh... AGAIN, I explained that I sent the boots back and they were received already (that day in fact). She put me on a lengthy hold and came back to tell me that "Yes, you will receive a refund!" I said You know that's not what I want right? She seemed completely lost and said she didn't understand. I said "Never mind, I'll buy work shoes somewhere else" I'm super disappointed after all the good peer reviews from my friends. You lost a lifelong customer because your systems are not good.

Didn't fit like previous Ariat's of the same size. Not sure why. Just had to send them back, couldn't use them.

They were uncomfortable at first. As with any boots I realize you have to break them in. Ive had them for a couple of months now and they still feel horrible. The heel width seems wider than what it should be for the size I wear. Not at all happy with my purchase.