Customer Reviews UGG Coquette

My wife was very excited to receive the slippers until she noticed they had a stitching defect on the collar of one of the slippers where instead of there being the wool lining it had the seam exposed where the suede was seemed together. Paid $30 extra for expedited shipping and now had to return and wait for replacement.

So disappointed I have been trying to replace my slippers for years. So I tried again and they are not that thick fur, and the sole seem more bendable So I'm keeping my old ones as old as they are they are bettter then the new ones

I can't rate this gift yet until after Christmas when I find out from the recipient if she liked them of not.

My daughter received these for her 15th birthday in late October, the inside of the slippers are already worn out. So disappointing. Attempting to do a claim but without the receipt I don't have high hopes.

On November 24, 2023, I purchased a pair of UGG Coquette Slippers as a Christmas gift for my daughter. Unfortunately, the slippers failed to hold up. The suede separated entirely from the insole, causing the slipper to come apart completely. This wasn't an isolated issue, as the same thing happened to her friend's Coquette Slippers. Upon checking the original order date, I confirmed the slippers were still under UGG's one-year warranty. They were in pristine condition aside from the defect. Following UGG's online warranty process, I sent the slippers back, providing the purchase date, order number, and delivery details. However, UGG returned them, claiming they were out of warrantywhich was incorrect. Despite countering every excuse provided by the customer service representative (who even admitted I was being wronged), UGG refused to honor their warranty. This experience was deeply disappointing, as UGG was once known for its excellent quality and customer service, including a lifetime warranty in the past. This incident reflects a drastic decline in UGG's commitment to its customers, prioritizing denial of claims over maintaining trust and satisfaction. As a result, UGG has lost me as a lifetime customer.

Bought a pair for my gf 2 years ago and she absolutely loved them to death Ordered a new pair and the first thing we both noticed was the sole had changedusing a cheap "croc-like" material and there was absolutely no cushioning. Same price, with a drop in quality and comfort. No thanks.

Purchased the Slipper ii and the heel inbed wore out after 4 weeks of use. Indoor only, still has stickers on, sent them In and was refused warranty! Last time purchasing UGG products. Started warranty prior to 1 year warranty date but was denied because they didn't receive them in time. They could have at least offered to repair them. Hopefully one day UGG will return to the quality and service it used to have!

I got black ones And if I wear them for longer time at home they paint feet black, I can not even wash them off, after soaking them in bath they are still black

UGG was always known for quality and comfort, hence the price tag. Not anymore. I could not be more disappointed in these Coquette slippers. They LOOK great but there is ZERO cushioning in the sole. I mean none at all. The sheepskin (if it even is that) lining is so thin it provides no cushioning either. It's like walking on plywood. Absolute garbage. I will never buy UGG again.

Very expensive and very not comfortable!!! Needs more plush for where your foot is.

After barely 3 months the inside lining had completely worn off. I've never purchased anything at this price that has been so poorly made.

The quality of the uggs are and look horrible. No longer buying returning this order!

I loved the shoe too big i returned it on january 10th I believe and I never got my money back.

I've loved these slippers a long time, but the quality has changed. I ordered these less than a month ago, and the fur has already worn away in the heels. I would not buy these again. So disappointed.

I have worn Ugg slippers for many years. Recently I have tried different styles but have not been happy with them. The quality is not the same. I got these hoping they would be exactly like my last ones. I seriously can't even walk in them without them sliding off my feet. The green interior can not be a natural material. It is slippery and has already matted down. I wish I could return them. I am very disappointed.

I am very unhappy with my purchase. I've never purchased black Uggs before. I love to wear Uggs without socks. The first time I wore them they were ok, a bit tight. Then when I took them off, my feet and toenails were stained black! I will never buy black Uggs again. I'm so disappointed.

I was very disappointed in the quality of the slipper. I have been wearing UGG slippers for years and looked forward to getting a new pair every year for Christmas. I really liked the color, but it is no longer fluffy inside. The base was hard. They cost way too much for the lack of comfort. $128.70. I returned them.

The shoes were terrible. They looked used and ashy. I return them the next day after getting the shoes

This post is about the slippers, NOT about Ugg's customer service. I bought black Ugg slippers for myself, to replace 10 year old Ugg slippersliterally the exact same pair. The old ones (made in Australia) and the new ones (made in Vietnam) are night and day. I have about 10 pairs of Uggs, three different styles of slippers, TONS of boots. All have been awesome! This new pair of slippers seriously, frankly SUCK. I wore them for less than one week - and the inside sheerling is already 100% matted. They stained my feet black - from minimal wear, and it was super hard to wash off. The soles are almost a plastic feel (versus a more dense foam I'm used to). They're just horrible quality. I reached out to customer service, and they said I can return them for an exchange or refund. Sadly, I'll be opting refund. I'm so sad and so disappointed. I have loved Uggs for years - until this pair.