Customer Reviews UGG Ascot

I was an early adopter of UGGs when they hit the US in the 90s. They were expensive, but price spoke to quality of build. Still have a pair I bought in 99 Thanks to targeting the Karen's of the world, and those that would wear house shoes to an interview, not any more. I received these as a gift for Christmas. Today is 01.23.22 and the liner is coming unglued from the interior of the shoe. I will be asking for my money back and taking it to LL Bean or Eddie Bauer. So disappointed!

Got these for Christmas and loved them at first. Then the sole got hard and cracked. Pieces of the sole broke off and now the shoe is garbage.

I buy my husband these slippers every year, he's always a 9 this years he's an 8 and can tell there something different about them. Not sure if you've changed the craftsmanship less filling? All I know is His feet did not shrink this year. I feel like UGG is charging the same for Less quality. I'll be reviewing my new slippers as well not favorably!

This is literally my eighth pair of ugg slippers and they are by far the worst quality I've ever seen. Balls of the liner started coming out the first time I ever wore them.

I ordered these slippers as a gift before Thanksgiving. I wanted the Ascot Slipper in Chestnut, but literally NOBODY has it in stock in an 11. This looked like the next best option, with a light color leather and light fur lining. However, when I opened them to look at them, the leather is a chocolate brown and the fur is a tan/khaki color. I've shown three different people the slipper vs the photo, and it's obvious that the photo isn't representative of the actual product. I'm going to contact customer support and ask them how to handle this, and might update the review with another star (and a photo) if they acknowledge the disparity between the actual product and the photo online.

The shoe did not fit how it should've.

Bought a pair last year, they lasted six months, granted I was hard on them. I bought another pair and I wanted to make sure I took really good care of them this time. Well, they lasted two months before the toe started to split. Tried to file a warranty claim and used the order number from my email from ugg. Order cannot be found. Tried to chat, was like 3000 min wait. Decided to call, even worse. Bought another brand from another company couldn't be happier. Best of luck, the warranty is worthless.

I am satisfied with the level of comfort ,but very disappointed with the design or the outer rubber sole , it is to narrow at the heal, the sides of my beautiful slippers are rubbing on the floor and it is just a shame ..

The pair I got I cant ware there is something in the sole sticking up and it hurts to ware & we looked & cant find what it is my wife thinks its a fold or a bad stich but this was my 1st pair & I cant ware them sad

I purchased these slippers from an UGG store (over $125 incl tax). I really liked the slippers, but the right slipper insole came lose the second week (was not properly attached to the slipper). I contacted UGG customer support, and they said that I could return the slippers, but that I had to pay for return shipping. They would then examine the shoe to see if they felt a return was warranted (I offered to send pictures, they said no). They issued a partial credit (did not reimburse sales tax). So I was out shipping an sales tax (about $30). I reordered the same slipper, but the replacement shoe did not fit properly (much looser in the heal than the exact same previously ordered size and model). I again spoke with customer service, and they were of no help. Very frustrating and a lot of wasted time. I will not buy another UGG product.

I bought these slippers 2 different times in both Tan & Cognac, trying to get the color shown on the site. Both times the color was a dark brown (the same slippers sent whether I ordered Tan or Cognac) so unfortunately had to return.

The shoe was too small. The only other size they has is 15 or 18. Also, the box was very much damaged. Not happy. Returned item. Plus I wasn't able to attach pics of the damaged box as the uploads have been hung up for over an hour for a small picture. Geez.

The color I got compared to the color shown is so far off, I was incredibly disappointed. I was quite excited for my order until it arrived.

The quality seems not same level as before. Disappointed.

Product is nice but it fits too small. Tried to reach out to customer service but no answer.

When I got my new Uggs house slippers I loved them. The exterior is great. They look very nice. The interior was nice for a few months. Now the bottom of the inside lining has come loose and feels like Im walking on wrinkled up socks.

Bought these for my husband for Valentine's Day 2021. I notice by April 2021 the stitching on the side of the slippers had come undone. By June, the shoe had busted wide open. My husband only wears these slippers in the house. Not even a year and they are ruined. Horrible.

I ordered this item over a month ago and still haven't received it. I have never had a problem with ordering before and have been waiting over a month for my shoes. Now all of a sudden they are saying there is a problem with my payment when the payment went through a month ago and have had me waiting forever. I'm very irritated and over this whole thing.

Size 11 seamed like a size 10. Couldn't get my foot in it. Had to return. Out the shipping cost with nothing to show for it.

They sent me a13 instead of a 13eee like I ordered.