Customer Reviews New Balance Hook and Loop Leather 928v3

The fit was true to size. I put in my own orthotics as I did not find any arch support in these shoes. These are comfortable to walk in. I will probably buy another pair. This is the first pair I have bought for walking. In the past, I have used New Balance shoes for work, but found they needed replacing about every year or sooner. I found Merrell slip-ons lasted longer, but I switched to New Balance because of arch pain with the slip-on shoes. I see consumers complaining about quality declines in Merrell and New Balance. I hope that I do not have issues. I wish New Balance would offer more color options in their more supportive shoes.

I think others mentioned this, but the toe box is short. This is unfortunate, because a shoe like this is designed for comfort and I expected more generous space for my toes.

I bought these almost a year ago, not knowing that the version 3 would be larger than v2. It does not fit me well at all, therefore I will have to return them. I recently decided to try the same model 1/2 size smaller, and (I guess because I'm between sizes) this worked for.me. But I am not happy with New Balance for calling is the same style. It is NOT. It also has a lower heel back, which is not good news for those of us who wear orthotics. Sigh.Why do they do this???

New Balance has changed this shoe - now the heel is larger and slips easily - I can put in one finger behind my heel. The shoe still fits across the ball of the foot. I tried on several pairs of socks, and used the farthest shoe tie, to no avail. Can't wear if my heel slips - back they go and I have to go to a real shoe store now to find another pair to fit with a wider toe box to fit my bunion, crooked toe. Bummer.

My doctor recommended these shoes several years ago to help alleviate my plantar fasciitis pain. This new design looks more stylish and less orthotic, but the support is just as excellent as the older model. I ordered 3 different sizes (8.5W, 9W, 9.5W) to see what fit the best, and I ended up keeping the 9W. For reference, my normal size for athletic sneakers is a 10W, so these do run a bit large. The suede navy blue is a very dark shade, which I like. My only complaint was that I actually ended up needing to return my first pair of 9W's -- the right shoe was a little wonky, like the side panels had been slightly off in their measurements, and the laces didn't line up straight down the top of the foot, more on the diagonal toward the outside edge. It was weird. I returned them with zero hassle from Zappo's (as usual!) and got a replacement pair that was perfect the next day. Just a factory defect, I suspect.

I have been wearing 928's for 6 years since I had a bone fracture of a toe. This shoe was recommended by the doctor. I continued using it because it gives a lot of support and it comes in double width. The color is a neutral beige. Not exciting but it matches with everything. I noticed this shoe is a little narrower than the previous model. It is fine but please do NOT continue making the toe box any tighter. I highly recommend this shoe.

I have owned 927 in the past, and was looking for a replacement. The 928v3 appears to be the closest. My 927 was in a size 9 D, and I ordered the 928v3 in a size 9 EE. The outer sole width of the 928v3 is about a quarter inch narrower, and the insole seems to be just a bit shy of covering the entire interior width of the shoe, so that the outer quarter inch of my foot will not be on the insole. I popped out the insole, and noted that it was marked WIDE. Thinking that perhaps the wrong insole had been used, I spoke with a representative at the closest NewBalance retail store. They inspected both a 9EE and a 9EEEE in the 928v3. They compared the widths of the outer soles: no difference. They pulled the insoles, and both were the same ... WIDE. So my question ... where exactly does the extra "reported" width come from??? the height of the toe box? If so, IMO, they should be offering different toe box heights rather than different widths. I didn't expect to find this treatment in a top-of-the-line NewBalance product.

I used to purchase the original 928's and always ordered 5 1/2 -4E and this new model V3 is a 1/2 size bigger and wider than the old version - I returned for a 5 /2E and they fit like the old ones.