Protecting Your Personal Information
Zappos.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.VeriSign
VeriSign, Inc. is a technology company that specializes in data encryption and e-commerce. It is one of the most recognized companies for certifying that a website is secure and encrypted. With VeriSign, you can feel confident shopping on our website!Trustwave - Information Security & Compliance
Click on the Trustwave Trusted Commerce Seal for details regarding the Trustwave compliance and security services provided to Zappos.
You can also find verification of this certificate on some Zappos.com secure pages, like our checkout and billing pages. While on one of these pages, simply click on the key or lock image in the bottom bar of your browser window. A window will appear with our site security information:
Zappos.com servers are protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. So you're absolutely safe while you shop.
Does your site have a secure connection? How am I able to tell if it is a safe connection?
Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. To confirm that it is a secure connection, you should see the https://secure-www.zappos.com/.... in the URL. The “https” indicates that it’s using SSL. Furthermore, you should see a yellow lock at the bottom right corner of your browser.
Shouldn’t the address bar show https:// rather than http://www.zappos.com/? Doesn’t the ‘s’ at the end mean it is a secure connection?
We use https:// only for our secure pages, i.e. those pages that transfer confidential information such as the Login, My Account, and Checkout pages. Pages that are only used for products or blogs will still use the regular http:// since no sensitive information is being passed through them.
Why doesn’t password reset work? Why do I have to call Zappos in order to get our password changed?
It takes approximately 2-3 minutes for a password reset email to be sent since we collect all requests within a 2-minute timeframe and send them out in batches. Also, please make sure to check your “spam” or “Junk e-mail” folder in your email client. Finally, if you’re using your corporate email address, please note that that your company may have a centralized spam filter that could be blocking such emails. In such event, please check with your company’s IT department to see if they’ve quarantined any emails for you from Zappos.com and ask them to release them.
If I save my payment information in your system will it be safe?
Yes! Our awesome security staff go to great lengths to ensure the safety of our customers’ payment information. Not only are we PCI compliant and encrypt connections using SSL technology, we also encrypt payment information traveling within our company as well. All payment information is encrypted while in storage within a network that is firewalled off from the rest of the company and the internet.
Why is it that Zappos does not request the 3 digit security code from the back of credit cards?
Simply put, we think it’s a pain to have to get out your credit card every time you want to purchase something and we just don’t need that information to process your payment. (We also have a wonderful staff of individuals who review thousands of orders each month who actually keep our fraud rating well below the industry average without it) (However, this is something we are still looking into)
Why is it when I go to your site I receive a popup stating that your site does not have a secure connection?
We want to confirm that the page is still secure since all Login/Checkout/Account pages travel over SSL; however, there are currently some issues with a specific version of the Internet Explorer browser and how it handles images on secure pages. Our tech team is working towards a solution.Thanks for shopping with confidence!
Have questions? The Zappos Customer Loyalty Team (ZCLT) is happy to help!
Call ZCLT 24 hours a day - 365 days a year:
Email Zappos Customer Loyalty Team
You'll pay nothing if unauthorized charges are made to your credit card as a result of shopping at Zappos.com.
All information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) protocol.
If, for any reason, you are unsatisfied with your purchase from Zappos Retail, Inc. you may return it in its original condition within 365 days for a refund. We'll even pay for return shipping!
Shipping and Return Policies »