Customer Reviews Gentle Souls by Kenneth Cole Laniey

The shoes were a final sale and now I see why. Both shoes had a small tear in the leather, both shoes. I tried processing a return with no luck. If the shoes would have been too small or too large, I would have been fine with that. I did not expect both shoes to be so obviously defective. I'm sure someone had returned them before I got them. I have been with zappos for years and have never had anything like this happen. I'm just so disappointed in them.

Material feels very soft, shoe comfortable, but wasn't right size for me. Not a criticism of the shoe as I ordered a 7.5 and an 8. However, this was the 2nd size 8 because on the first pair the left shoe size was noticeably larger than the right. I already owned a pair in black so I knew size 8 was correct. Additionally, the right shoe was ripped on the 7.5 out of the box. Still very comfortable and soft in the correct size.

The leather uppers with stretch are super comfortable but the sole has no support at all so I will have to return.

I paid more for these shoes than I normally pay for myself. I wore them to church for the first time and I have no complaints. They were comfortable and I received compliments on them. These were a splurge for me and I Do not regret it. I love these shoes. They make me feel good when I wear them and are comfortable.

Leather is soft and pliable. Comfy on bunions and backs of heels. I love them!! Ordering a second pair

The fit was fine. The shoe cracks/squeek when you walk in them.

The leather on both shoes had a small tear on them.

I was sent the WRONG color & the WRONG size. Full refund Please

I love the look and feel of this soft slip on shoe for summer. Unfortunately for me, not enough padding on the insole under the ball of my foot (I’ve had surgery there) and they slip off my heel, so I’m having to return them.

I have a hard time finding shoes that feel good, narrow, skinny feet. These fit, feel great and love the style and look Very versatile.

Comfy and modern LOVE

Felt great, but they "gapped" on the sides as if my foot was too narrow around the arch area.

The leather on both shoes had a small tear on one side. Otherwise they are pefect, just that defect in both shoes.