Customer Reviews Hoka Kids Clifton 9 (Big Kid)

Buyer beware. These shoes run very large. My son wears 5.5 in NewBalance. Using Hoka's program to determine what size would fit my son, I ordered size 5.5 Hokas. They are 1.5 inches bigger than the New Balance even taking into account the added size of the sole. They are larger than my size 7 women's Hokas. We leave on vacation in two weeks, but I was told the exchange would not be processed for 10 days and shipping would be after processing so more than two weeks to receive a replacement pair. Instead, they suggested ordering a new pair (pay another $110+) and then simply return the original pair. Fine. Then I realized they were going to charge me for shipping on the new pair even though original shipping was free and exchange shipping is free. I asked if they would waive the shipping and they refused. So the advertised easy free shipping and returns is false. You either have to wait approximately 18 days or shell out more money and only receive a portion back since you will now pay for shipping on a new order.

I ordered these shoes in a adult size 5.5 and then in youth size 4 the difference in the comfort between the two was so obvious I ran in both of them and my ankles were hurting in youth shoe. I don't know why there would be a difference in the two they should be made the same regardless of the sizes. I had to return the youth shoe. when you're paying such a high price for shoes for children they should feel the same as the adult shoe.

We purchased the Clifton's for my son, as he loves Hoka's. These literally fell apart after a month. The bonding has gave way on the right sneaker and I know it's a matter of time before the left shoe does the same. Every time I have attempted to contact Hoka to make a claim, the chat points me to FAQs, the Customer Service line goes in circles and never connects me to an agent. The system finally sent me a link to start the claim and then I received an error message that the claims site is down and to check back in a couple hours. This would be okay if it happened once or twice, but this error message has popped up at least 5 times in the past three days. I am quite frustrated as the original retailer, who is a partner with Hoka refuses to return or exchange and the process documented by Hoka is just not working as designed! I'm stuck between a rock and a hard place because my son needs sneakers to wear, but I don't want to be out more money because Hoka is failing to deliver. As a consumer it's just not fair!