Customer Reviews Ariat Casanova Western Boots

The boots are beautiful and well made. However, they arrived with scuffs on the toes, for the price, I expected them not be in perfect condition. I reached out to customer service and they assured me they would send me a new pair. A week later I still had not heard from them. I opened another on-line ticket requesting someone to call me and I never heard back form anyone via phone or email. Very disappointed in their customer service. I will not purchase from the website again.

I was so excited to order a new pair of boots for my birthday. When I received the boots I realized that the left boot was damaged. It had small cuts all over the boot. Also, the sowing on the zipper side was damaged. Very disappointed as I wanted to wear the boots for my birthday dinner. I wish I could upload pictures to show the damage.

I have multiple pairs of Ariats and these are the first pair I've been disappointed with, the paint peeled off after half a day, they're so uncomfortable and rub the top of my legs. Tried bringing this up in a store and was just treated rudely, not the quality you expect for the price

The quality of the boot is great. The color however is not for me. I took the chance on the mystery box but did work out for me this time. Too bad they can't be returned.

Extremely cute and fashionable boots. I so desperately wanted these to work, but unfortunately can't make them. I've owned a lot of boots in my day, and I've never had this problem, but they basically forced my toes up in the boot which is extremely uncomfortable. Wound up returning.

I don't know if mine were built wrong or if this is how they are supposed to be but I can feel the edge of the heel digging into my foot as if there's nothing in between. I'm going to keep them and just buy inserts because they are absolutely stunning boots but I'm incredibly disappointed considering the price of them.

I haven't even worn these out, just tried on with a few outfits and the stitching by the zipper has already come undone!

I bought a 1/2 size bigger and it is so narrow that my foot wouldn't even begin to go into the show part of the boot.

Let me start by saying these are SO CUTE. However, there's a good sized heel on these making it awkward to walk in for us unseasoned people. I wear between an 8 & 8.5 normally, and opted for the size 8 which led to my toes being a bit squeezed by the point of the boot. 12/10 aesthetics, 3/10 functionality

Nice boots, but Ariat must have truly abysmal quality control. I'm usually 8.5 but bought these in a 9 so I could wear thick socks with them in winter. The reviews even said that these run true to size. So, when I finally got them and tried them on, I thought the tightness was just the thick leather needing to be worn in a bit. After all, they weren't tight everywhere. The toes were fine, but the instep was painfully tight and the counter heel did fit when on, but again was small enough that it was quite difficult to put the boot on. I thought I just needed to wear them around my house a bit to soften the leather. After an hour the pain was so bad I caved and googled cowboy boot sizing and yep, my boots didn't fit and needed to be sized up. Keep in mind, this means that these three hundred dollar boots were at least A FULL SIZE TOO SMALL in parts. I called their customer service number and said that they wouldn't be able to help me fix their mistake. A lot of negative reviews from the past few days have similar issues. Save your money, buy elsewhere.

Opened the box to wear them for a photoshoot and one of the boots was damaged at the top, the seam ripped out. I had no other choice but to wear them for the photoshoot but still very disappointed after spending so much money.

This boot is absolutely beautiful great quality!! I was so excited to buy them for my sister. They are made way too small you can not fit your foot in the boot. My sister has a tiny foot size 6 1/2 so it was not her foot. It was disappointing she had to return them.

I was so excited about to ordered those babies and ohhh surprise they are not in my size what is 12 so Totally disappointed! Please added extra size to this.

I ordered a pair of boots on 8/4 needed them for an event 8/9. So I pay for the fastest shipping because the website said they would arrive 8/8. Boots never show up. So I call customer service to cancel my order and it was still at the warehouse. Suddenly it ships after my request to cancel. Boots get here two days later. At this point I had talked to two different customer service reps who both said I would be refunded on the shipping because they didn't ship on time. So I call customer service for the third time. This time she says because they shipped in two days the store fulfilled the fast shipping and they could not refund me. She talked over me and was reluctant to escalate the issue with another rep. Finally got a refund for the shipping issue.

I had to return them. Not wide calf friendly. They were beautiful but couldn't even get my foot in and my foot isn't even big. I just have a bigger calf.

While these boots are beautiful on the outside, I will warn you that they are not comfortable. I tried breaking in and still every time I've tried to wear these boots. They just hurt my feet so bad I would not recommend them. I love love Ariat boots and I've bought many But this is the one purchase that I regret. I wish that I could return. Do not spend the extra money on these these, another boot is much more comfortable.

One of my boots came in with a weird damaged texture along the tongue. It's unfortunate I was very excited for these boots.

Was NOT HOT pink!! They are fuchsia. More purple.

Purchased the Casanova after months of research between this brand and others. Somehow I received a pair of boots that had multiple issues, scratches on the leather, missing stitching and a very noticeable gouge in the edge of the footbed of the right boot. I returned the boots and reluctantly re-ordered another pair. Extremely disappointed because I received nothing more than my original discount for my inconvenience. I now have to wait two weeks for the replacement whereas I received the original pair within 4 days. My experience has not been great.

Could not be more disappointed with these boots. While they are pretty, the quality is terrible. The boots themselves arrived somewhat tatted looking, they are quite uncomfortable and one of the zips are very had to pull up. I wore them once and the leather at the front on the snip toe is peeling off. Considering the price point of these boots I'm very disappointed in both quality and comfort.

I didnt receive my boots. They were delivered to the wrong address

I don't understand why these are made so small for the calf.. I bought the light pink ones and am truly so sad these don't fit and apparently do not have the wider option for that color.. extremely disappointed. And also to add my calves are not that big.. do better.

Love the color of the boots, but the quality is not worth the money. the stitching is terrible!! and the leather is lifting where the stitches were not fully secured. i was sent these boots straight out of the box, the FIRST thing i could see was the awful sticking and bad quality

I had to return these because the shaft was way too small. I was able to get them on my feet but I could not zip them the entire way up the shaft. It will only work for someone with a VERY small calf.

They look great but feel HORRIBLE! I wouldn't purchase these again! I don't suggest anyone buying themthey are the most uncomfortable shoe I own!