Customer Reviews Dr. Martens 3989 YS

I love the look of these shoes, but, as other reviewers of Dr. Martens have noted, the ones manufactured outside of England show a noticeable drop-off in quality. The sole of my left shoe separated from the upper after only 5 1/2 months of light wear. I'm not talking about extreme sports here, just commuting to and from work by train. Zappos' customer service was awesome and replaced them; we'll see whether it was a one-off defect or a problem that replicated in the replacement pair.

Much too narrow and very uncomfortable. Maybe they need more time to break in, but just walking in them for a day my feet where swollen and blistered.

Awesome bought these to add a little fun to my wardrobe i play upright bass in a local bluegrass band lots of compliments and old school look

Super cute, even in women's size 11. One very slight issue is that the tongue of the shoe is very stiff, to the point of making the front of my right ankle sore from poking my ankle all day. I think it softens with age/use though.

So cute. So uncomfortable. Something inside near the side of your foot made them unwearable as soon as you put them on. Bummer! Returning sadly.

To be clear, I bought these shoes from a Dr. Martens store and not on Zappos. I am a long time Dr. Martens wearer and Dr. Martens is definitely not what they use to be. I purchase from Zappos often and wanted to warn potential purchasers they will not be getting the shoes they expect and the customer service from Dr. Martens is not the same as the past. Simply said, if you re expecting the legendary Dr. Martens, they no longer exist. Dr. Martens was purchased by private equity conglomerate Permira in late 2013. Permira is cashing in by marketing the legend and delivering a cheaper, lower quality product. As a 20+ year daily wear of Dr Martens, the new Dr Martens are of noticeably lesser quality and customer service is typical of conglomerates (i.e., pathetic). Purchased 2 pairs (boots and wingtips) at a Dr. Martens store recently, spending well over $400. They were a bit tight in the store, but knew Dr. Martens need to be broken in . Wore boots to car and shoes to work the next day for 3 hours until the blisters appeared. Got looking at shoes and realized the salesperson had provided me with a size smaller than I requested (same on boots). Both the shop and corporate response was, too bad, you wore them, they can t be exchanged . I can think of any number of lesser quality retail companies that would have exchanged these items without question. The sting is even greater since their own salesperson had a big hand in this transaction (personal lesson learned to be more careful: you are definitely on your own). I have always justified spending much more on Dr Martens because they last forever, they are extremely comfortable, and customer service was out of this world. However if you think you re buying that legend, you re not. You re paying a lot for just average shoes from a company cashing in on a name. I use to say proudly Dr. Martens are the only shoes anyone should own. I m very sad that I can no longer make this statement. There are pricey new Dr Martens sitting in a closet. There are a pair of 16 year old Dr. Martens on my feet. I was looking to replace the legends because the treads on the sole had worn down a bit and learned a hard lesson: they don t make Dr. Martens anymore and Dr. Martens could care less about its customers. Here s hoping the soles on the real Dr. Martens last a long time.

Like the shoe

As with all docs, there is a breaking in period but they were surprisingly comfy even in the beginning.

My husband was so excited to get these. I am glad he liked the brogues as my daughter and I thought they were a little better for him to wear at work than the plain black ones. Dr. Martens are such great shoes!

What these shoes love the way they look, but they just don’t fit me. Too narrow and very uncomfortable on my foot. I’m a little bit on the wide side anyway I was hoping…

These look, and fit perfectly! Even with my orthotics in the shoe and wearing thick kilt hose, they fit well and are comfortable. Plus, they're Docs, so they just look awesome.

I love the shoe, just doesn’t fit my style.

So comfortable, great support & they look sharp! I fluctuate between 6 & 6 1/2. The 6 fit perfectly. 6 1/2 would’ve been too big for this shoe.

This is my 3rd pair of these shoes and I'll keep buying them as long as they make them. They are comfortable, durable and look good.

My husband wore these for our wedding. He said they were very comfortable. No breaking in needed. These added just the right amount of fun to his tuxedo!

I bought these shoes to wear to events. These are great for standing in for several hours. The leather is very stiff and will take a while to break in. I wore thick socks and they were just fine.

Doc Martin's. Wing tips. What else is there to say? The style and comfort you expect from Doc Martin!

I gave my husband these shoes as a gift. He really liked the style for casual outfits. They have a lot of cushioning. He wears a size 9.5; however, I had to get him an 8.5 (UK size). Overall they are great shoes. Love the Doc's.

These shoes you can dress up (with a suit) or dress down. Very comfortable to wear all day. Zappos was also very quick with the delivery.

I love these shoes! I normally wear a 9 wide in most all sneakers (that have wide available). I ordered a size 10 in this shoe because, as you know, Dr Martens do not come in half sizes and I was trying to compensate. They are very comfortable and I have received numerous compliments. Now...Zappos, unbelievable speed in shipping the shoes and the best customer service. I'll definitely search Zappos first, for my next Internet order. My most sincere thanks to you Zappos.

I am ridiculously enamored with the pewter patent style of these. They definitely are going to take time to break in, but hopefully that won't take too long. One other thing to consider is these don't appear to be able to breathe at all, so that might be an issue. My one complaint is that the laces that shipped with them are really flimsy and feel like they are going to snap at any moment.

Shoes true to size. Shipment on time. Nothing but pleased after wearing these for the past month.

These shoes are fantastic! I work in a men's clothing store and must wear formal shoes at all times, which is not ideal for one's feet. I have other Dr. Marten's boots and they've always left my feet feeling better after a long day, and these serve just as well, and look sharp with a nice charcoal or navy suit. Don't be put off by how light the soles appear -- when they're not backlit on a white surface they look nice and dark.