Customer Reviews Arc'teryx Kragg

I don't know what the deal is but a lot of the black ink Arcteryx uses makes me feel sick while wearing it. Some items in black ink don't bother me at all (goretex, other softshells, protons) while some items are unwearable (rethel in black, these shoes) These fall into unwearable for me despite the amazing comfort and I realize not everyone has environmental sensitivities These are the most comfortable shoes I've ever worn. Probably solely due to the inserts. They're like marshmallow. But the insoles give off the worst chemical odor. I hope it goes away but have to store them outside because they make my entire house smell. Even other people had mentioned a strong chemical odor. Its funny because I would ask them to smell the shoes and even they thought it was unbearable. So while they're great overall I can't wear them which means I've wasted money on them. Wearing them without socks gives me a rash instantly. They deserve 5 stars but I'm giving them 3 because I basically have to give them away.

They are falling apart after just a few months of light use. Otherwise.. these are the comfiest shoes I've ever had the pleasure of owning.

Not great. Boxy, oversized cut makes them awkward to walk in. Maybe they'll be good water shoes

Bought this is 44 2/3 I usually wear 44 but decided to size up half a size for more comfort. Despite that the shoe felt way too small, like not enough space for my toes and was very uncomfortable to wear, they felt like a size 43. So if you buy these, definitely size up 1 or 2 sizes. I unfortunately made the mistake of taking them on a test walk so I can't return them, shame.

I purchased Arc'teryx's Kragg Shoe expecting the high quality the brand is known for, but I'm extremely disappointed. After just two months of light use, the rubber on the side broke. For a premium product, this is completely unacceptable. To make matters worse, when I reached out to customer service, they refused to acknowledge it as a defect and claimed it was "wear and tear." This is shocking, especially since I found out that other customers with the exact same issue were offered vouchers as compensation. Why am I being treated differently? Case Number 01584932 It's frustrating to see inconsistent and unfair handling of customer complaints. If this is how Arc'teryx deals with loyal customers, I'll think twice before purchasing from them again. For the price we pay, both the product quality and customer service should be much better. I expected more from Arc'teryx, and this experience has been a major letdown.

My pair of Kragg's started to rip at the flex point within a week of wearing them. I would advise against buying these, even for light use. I was told by staff that the issue is common in store and on the phone, so I'm not sure why they're still available / not updated. I've only worn them indoors, I couldn't imagine taking these to the crag.

I had high hopes for these shoes as comfortable beach walking shoes. However, they squeak loudly with every step, making it sound like you're walking with scuba flippers on. At this price point, or any price point, they shouldn't sound like Scuba Steve strolling down the street.

Feels like wet shoes for kids at a water park. Didn't buy. Yuck