Customer Reviews L.L.Bean Lambswool Duffle Coat

I bought this coat earlier this year, late January/early February (2021), and when I pulled out my coat this year (now November 2021) I noticed that it was already worn out in places from my bag and one place already has a hole in it. Of course half a year later I don't have the receipt. I'm so disappointed as this coat isn't cheap and didn't even last a year. I thought LL Bean was suppose to have great quality? I strongly recommend everyone to not buy and invest your money in a better coat.

I love duffel coats, have purchased many from LL Bean over the years. As nice as the fabric was this season; the sizing, buttons, and zipper were disappointing to say the least. I purchased 3 different sizes in hopes of finding one that would work for me. (1 smaller because they were usually boxy and a review indicated it was too large, then same size as normal, lastly one size larger) All 3 coats were returned due to the numerous defects. I commented to the sales associate as well provided written reasons for my returns on the packing slips hoping to help the marketing department. Maybe the back office can see the trend and improve the duffel coats for next year? My suggestion is to fix the zippers, use real wood toggle buttons, and either leather/rope/hemp loops for the closure on an improved design for the next merchandising season. Maybe the old fashion duffle coat sized S/M/L/XL would be better, since it was universally sized and I purchased several of them over the years. I'm willing to wait until next season to buy a duffel coat from LL Bean if the cheap accessories are replaced with quality goods that regular Bean customers are expecting. Please bring back the quality products synonymous with your branding and my dollars have expected for the past 55 years.

When I opened the box, I loved the color, loved the feel of the wool and how lightweight the coat was. Then I tried it on. This coat is not designed for women with broad shoulders. It was way too small across the shoulders. I would love to try it in a bigger size but since LLBean charges $6.50 for returns I returned the one I ordered and will look for a duffle coat from a company that offers free returns to all customers.