Customer Reviews SoftWalk Rocklin
Write A ReviewRating Summmary:
747
747 total reviews
Review Breakdown:
50%5Rated 5 stars out of 5
17%4Rated 4 stars out of 5
18%3Rated 3 stars out of 5
8%2Rated 2 stars out of 5
8%1Rated 1 star out of 5
Customer Fit Survey:
83%"Felt true to size"
81%"Felt true to width"
75%"Moderate arch support"
Additional Reviews
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Overall2Rated 2 stars out of 5
Comfort1Rated 1 star out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
While unpacking i noticed the zipper pull missing. I never got to try on the shoe because i was unable to properly open the zipper
Jennifer, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort1Rated 1 star out of 5
Style4Rated 4 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Runs very large. The heel made a lot of noise when walking on tile or wood. I was disappointed overall.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort2Rated 2 stars out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
This boot is sooo stiff , i am returning it.
Stacy, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort4Rated 4 stars out of 5
Style2Rated 2 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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Poor SupportGreat Support
I have a pair of Softwalk booties in another color/fabric and love them. I was so surprised at the poor quality of the black suede. It was shiny and had a distressed look, much different than the picture on the website.
Dee, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort3Rated 3 stars out of 5
Style1Rated 1 star out of 5
Review for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
Unappealing shoe. Very plain.
Kate, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort1Rated 1 star out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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Poor SupportGreat Support
Cute cowboy heel bootee but the front top of shoe banged into my ankle/shin area with each step-ouch. I ordered 10&1/2W and
they were a little too roomy. I wear a 9&1/2W in open toe shoe and 10W in others. With my insoles the cowboy heel is very comfortable on
my plantar fasciitis and hip soreness I get because I baby my right foot which has the PF. Love Zappos return policy.
I'd also recommend:
Munro, DUDE, Propet
Janie, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort3Rated 3 stars out of 5
Style2Rated 2 stars out of 5
Review for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
Very disappointed! I bought this same boot from Zappos in 2018 and I loved it! After a lot of use, they wore out so I decided to order another pair. Unfortunately, the quality has significantly decreased! The pair I ordered in 2018 was a lovely, plush black suede. This time, the suede was the thickness of fine grain sand paper. It was so thin that you could actually see through it in spots. To make matters worse, I ordered a 7.5 Wide and they sent me a 7.5 Extra-Wide.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort2Rated 2 stars out of 5
Style4Rated 4 stars out of 5
Review for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
These boots were very cute but very uncomfortable
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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Poor SupportGreat Support
Fit my hard-to-fit feet perfectly, which was worth the price. Boots did not hold up well, though. I had to replace them after one season... in a moderately dry winter California climate. I was seriously unhappy with the quality. The heels peeled within a few wears, and the edges frayed quickly.
Victoria, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort4Rated 4 stars out of 5
Style4Rated 4 stars out of 5
Review for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
These boots are comfortable and the leather is soft. The footbed cushioning and arch support are great. However, I should have taken a previous review more seriously. The leather strips that cover the heel are coming off after just a few wearings. Very disappointing.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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Poor SupportGreat Support
This was a replacement for a pair I have had for two years but this new pair has a shiny toe and shiny areas on the heel. So I am regrettably returning. The same shininess was on a second pair in a different size so I don't think it was just a single defect.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort4Rated 4 stars out of 5
Style4Rated 4 stars out of 5
Review for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
Boots were nice, comfortable, but worn already. The heel suede was matted down and there were marks on the side. Customer service told me I could return them, which of course I did. What a bother. I ordered the same boots, different color from Softwalks. Softwalks sent me new ones, not used ones. I'll keep those.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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Poor SupportGreat Support
Love Softwalks and this style, but as others have mentioned, the wood-look heel material is completely unfinished. Rough to the touch and will certainly come apart at the first hint of rain. Returning and really disappointed! Hope they can do this style again with a better finish on the heel trim.
Victoria, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort1Rated 1 star out of 5
Style2Rated 2 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Poor SupportGreat Support
These were WAAAAAAAY too narrow. I typically order a wide, but decided to order these in an extra wide given that I would be wearing them with thick socks and wanted to have plenty of room. When the shoes arrived I tried them on with a very thin gym sock. The fit was so narrow I had to check the box to ensure I didn’t mistakenly order a regular width, but they were marked extra wide. I’ve never, ever ordered an extra wide that wasn’t roomy even with thick socks. Love Zappos quick shipping & easy returns!
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort2Rated 2 stars out of 5
Style4Rated 4 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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Poor SupportGreat Support
I was excited to find these shoes in a 10.5 narrow. Sadly, the heel of the shoe is not a narrow. When taking a step, my heels slipped and would have rubbed had I kept the shoes. Sending them back today.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort1Rated 1 star out of 5
Style3Rated 3 stars out of 5
Review for Zappos VIP Points(What's this?)
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These have a crazy amount of arch support that feels almost like a rock. I have normal arches and these shoes hurt. I sent them back right away.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort1Rated 1 star out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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Poor SupportGreat Support
I had high hopes for these boots. Unfortunately they arch support in the shoes do not match up with my foot and I consistently wer a size 10 M. The are also very wide so they are not as stylish as I had hoped. However it was the arch hitting my foot incorrectly that sent them back. And a big thank you to Ryan in customer service who made it so easy to return them.
I'd also recommend:
Paul Green, Sam Edelman, Dolce Vita
Deborah, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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Poor SupportGreat Support
These booties are super comfy and I walked all day in them. They are also very stylish. HOWEVER, after 5 days of city walking the black suede booties started to come apart. The heel started to peel away in layers. If they correct this defect I would definitely get them again.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort4Rated 4 stars out of 5
Style3Rated 3 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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Poor SupportGreat Support
I was excited to own a pretty cute pair of boots without a stacked heel. However, I was disappointed these boots did not last longer. Both boots had a large crack across the ball of the foot after less than six months of moderate wear.
Tauni, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort1Rated 1 star out of 5
Style4Rated 4 stars out of 5
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I have a really hard time finding cute booties. I have plantar fasciitis, bunions, and wide feet(my feet aren't pretty). I was excited to find a cute bootie that came in double wide. I wear a 9 1/2 and even if I wore socks these boots would still be entirely too big. They also rub unpleasantly against my ankle. These are going back.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort2Rated 2 stars out of 5
Style2Rated 2 stars out of 5
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I bought a pair of these about a year ago and they are comfortable but the heel is starting to peel and the sole has worn out faster than it should have, leaving me with not enough cushion on the ball of the foot. For the price I expected them to have held up better. I'm hesitant to order another pair but have literally tried probably 30 pair of black boots and these are the only ones wide enough (10.5 wide) in the toe box for me. I wish the ball of the foot had more cushion ( I used gel pads in them all last year) and I wish they held up better and came on better looking brown leather color options.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Reviewed at SoftWalk
everyday ware
Rae,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Reviewed at SoftWalk
Dear Softwalk,
You have broken my heart. I have been seeking to replace my almost 3 year old Softwalk Rocklin 11N boots in Graphite. I love these boots so much that I want to wear them forever, and they feel like walking on clouds. It is so difficult for me to find comfortable boots for my flat, narrow, size 11 feet. And the light gray suede (Graphite) was the perfect color.
I just tried ordering a new pair from Orthotic Shop online- Softwalk Rocklin, 11N, Graphite. The boots I received are so dark that they are almost black in color, and the quality is very inferior to my previous pair. There was stitching coming out in the footbed when I received them, they do not feel as comfortable, and the materials are not as good quality. I thought that surely this must be a mistake. I tried ordering a pair from Shoe Buy online. I received the same dark gray boots that do not match ANY photos I see of the Softwalk Rocklin in graphite, including on your website! This is indeed false advertising if you have updated your product and not even bothered to update the photos on your website, nor inform any companies that sell this shoe.
What happened to the LIGHT gray style in Graphite suede, like you have pictured? Have you changed this product permanently? I would recommend my old Rocklin boots in a heartbeat, but I cannot recommend the updated ones at the price point you are selling them at.
JenJen,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort2Rated 2 stars out of 5
Style5Rated 5 stars out of 5
Runs SmallRuns Large
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Poor SupportGreat Support
THE VAMP IS TOO HIGH; it digs into the front of the ankle every step you take.
I am an 8 extra wide and this boots felt perfect with a little extra room for thick socks.
I put them on to see how they felt while getting ready for work, 30 minutes later I decided they wouldn't be comfortable to wear all day.
Sadly I have to send them back.
Brittany, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Reviewed at SoftWalk
These boots are very comfortable, but within a few times wearing them the material that covered the heals started peeling. I'm returning them.
C,
0 found this review helpful.