Customer Reviews The North Face Apex Bionic 3 Hoodie

This coat is one I've had previously before multiple times and have always loved it. However, the customer service experience this go around has caused me to never want to do business with North Face ever again. I received this as a gift. I wanted to return it simply to exchange color. Can't do it though without completely repurchasing it. The problem with that is that my wife used rewards and purchased it on sale. The return policy apparently only allows me to return and get a price adjustment if it is for a different size. I don't need a different size or a different product. I only would like a different color. I have spend number hours on calls with representatives, a store rep, emailed customer service and one will tell me they do it all the time, but then I explain I don't want a different size. I only want a different color and then I get the "no, we can't do that." I find that completely pathetic customer service and drives me to want to find another brand that has a better customer experience.

Great for the cold weather in New England

Bought this jacket for my husband, he is always outdoor and fits perfect and good quality.

I am using the new jacket for every day usage. The jacket fits great and is very comfortable.

It's great!!! I recommend a size smaller if you want it to fit perfectly not loose . It's classy

What's great is that it blocks the wind around my neck it feels soft it streacies when I move water rolls off it

Got it for my husband for Christmas and he loves if

Keeps me dry and warm I like it's coverage and fit

Great jacket that works for casual settings

This is perfect for my son to wear to & from school. Or to wear on any outing.

Great fit and extremely water and wind resistant. This is my second apex project the first one is ten years old and still works great

Great fit and extremely water and wind resistant. This is my second apex project the first one is ten years old and still works great

Extremely comfortable, very warm, and great for all occasions.

Great quality material. Not waterproof but water resistant enough, warm. Durable, easy to clean. Stylish, great fit.

Super good looking jacket and is perfect for the cooler weather and rain.

Bought this as a gift and my boyfriend loves this jacket. He said it's super warm and he's gotten tons of compliments on this.

I wear it daily about 14 hours a day from 7 am to about 9pm.

I wear it daily. Hoodie I do not use daily but the jacket I use almost 4 months of the year

Pockets hood everything I need for typical winter's day

I have the hoodless version of this, but also wanted one with a hood for the PNW rainy weather. The fit is great and comfortable. It keeps me warm when its cold and dry when its wet.

It was a gift for my son. It was true to size and the quality was perfect.

Fits like a box with sleeves. Big in waist, small in chest and short.

Fits perfectly and comfort is unmatched

This is a great warm jacket, runs on the big side. I normally wear a larger and it feels like an XL imstead. Wish I would have sent it back and exchanged it before wearing it. But other then that it's a great one

This is a great warm jacket, runs on the big side. I normally wear a larger and it feels like an XL imstead. Wish I would have sent it back and exchanged it before wearing it. But other then that it's a great one