Customer Reviews L.L.Bean Zip Top Boat and Tote Medium

I am horrified at the quality of the boat and totes I just received. As a long time LL Bean loyalist and card member, I have over 30 boat and totes and can't believe what I received in the mail. They are thinner, obviously cheaply made and the zipper top is no longer the color of the straps--instead its the canvas color--which FYI looks TERRIBLE. The bag feels flimsy, like its no longer made of a durable canvas material, and I know the zipper is probably going to bust the near future as it took us about 10 minutes to get it to zip. What happened, LL bean? Why is the quality so dismal? I would return them, but I purchased as gifts for friends and when they showed them to me I was embarrassed at the low quality (for a $50 bag!) Please remediate this. Its honestly heartbreaking, as LL bean totes are a staple and generational product my family has always relied on. I will not be purchasing until the original quality is brought back and will be warning others to save them the disappointment.

They shipped it without its monogram, ,now its just so boring and ugly and now I don't have a carry on for my trip. terrible customer service.

The seam at the opening of the bag along the zipper was not completed which prevented the zipper to be functional and the opening would likely get worse. I would have expected that type of defect to be found through routine quality control inspection. Upon return of the bag for an exchange it became lost and I had no response from the company until I inquired about the status of the return.

This used to be one of the best bags ever. Just got a new one; the quality of the stitching is so poor I have to send it back. There are several spots where the stitching is unraveling; several spots where a "stitch" is about 3 inches long and attempting to attach multiple folds, but in doing so is just a taught piece of thread that is definitely going to break. Hopefully I just got a dud; ll Bean's quality is usually much better than this. Bummed I have to pay $6.50 to send it back.

I purchased this as a gift for my 3 year old great niece and had it shipped directly to her. I ordered the large with long handles in the deep mulberry color. The color is lovely and the monogram is perfect. I asked to see pictures of the tote bag as my great niece loves it and already has it filled up. I was shocked and disappointed to see the terrible stitching on the front of the bag. It is only a matter of time before the stitching becomes unraveled. The tote bag should never have left the warehouse in that condition. Can't exchange it because my great niece can't bear to be without her new tote bag - the amount of time it would take to ship the tote bag back and wait for a replacement tote bag is an eternity for a 3 year old. Just for the record, my great niece received the tote bag today (May 13, 2021), so she has not even had the tote bag for a full 24 hours. I own several ll bean zip top boat and tote bags, so I know what they should look like when sewn correctly. I have photos to show the poor stitching on the strap. I also see I can't exchange this tote bag even if I could get my great niece to part with it as it is sold out in the large with long handles in the deep mulberry color.

The Boat and Tote is a classic - I've always kept one around. Now the latest is shockingly shoddy piece of workmanship. Threads sticking out of major seams - a zipper so cheaply inserted that the feature I paid extra for simply doesn't work. The quality of the canvas is still excellent, but the assembly has been turned over to the wrong people. Iplan to return for a refund.

had to send the bag back due to poor stitching. The monogram that was put on was stitched to the side and top at the same time.. So you could not zip the top closed.

I come from an LL Bean family. We have lots of LL Bean totes and gear. I was very disappointed when my tote straps faded so badly they are no longer in the same color family as my monogram. It looks so bad, I need a new bag. I will no longer be purchasing from LL Bean, as they are not standing by their work.

O, dear LL Bean...after several years of being a loyal costomer of yours, i have to say, you are loosing a quality, you always been so proud. Three returns from me in one month! I try to do monogram on this bag, just a simple letter on the front of the bag. They saw the part of the bag that has zipper in monogram...so the bag became not usable....

i've been super happy with this bag for 3-4 years of light, occasional use (packing clothing in car for weekend trips, overnights, etc.) but this past weekend i took it to the pool and the blue handle got a little wet (i guess, i didn't even notice) and the area where it touched the bag now is stained blue! tried to dab it off to no avail. when i contacted customer service they said the color will bleed if the fabric is wet. in general, most fabrics are a bit more colorfast than this, and i would expect that something called a "boat and tote" shouldn't bleed to easily! i'm really disappointed, i expected something that was a little more able to withstand normal use.

So, recently bought the medium boat tote to use as a book bag and it is way too small to hold two textbooks and binders. I had an extensive chat with a customer service rep deciding between the medium and large and based on their advice went with the medium with the zip top and long handles. Unfortunately, I had it monogramed and am stuck with it. So, if you want to use this tote for more than one textbook and binder, definitely buy the large

I called Bean to order the bag. I verbally gave them the monogram I wanted and then emailed customer service to be sure they got it right. The customer service even emailed me back that everything would be OK. Wrong. The bag is fine and I can use it but they really messed up on the monogram. What I wanted was QT's BOOT BAG--what I got was QT"s" BOOT BAG. Very unhappy with the service but love the bag for my shooting boots. Don't know what more I could have done to insure the monogram was correct.