Customer Reviews Merrell Coldpack 3 Thermo Mid Waterproof

Horrible experience, will NEVER PURCHASE anything from your company again. Ordered woman's size 7 wide boot, w Delivered, it was mens size 7 wide... Customer service guaranteed me that if I order boot again, I will receive corrected size.. well unfortunately I did, and when boot was delivered it was a men's size 7 wide fit the 2nd time. Your customer service reps have no idea what they're doing. Hugely dissatisfied and experience was horrific.... Only thing you all did right was manager, who did an instant return for me.. you should give manager a huge raise because I'm sure I'm 1 customer out of hundreds that she needs to deal with to make things right. But you definitely lost 1 customer for life and about another 30 other customers that heard my nightmare of a story

These are perfect for what my son needed them for - he's an EMT, and these are his work boots. They're comfortable, they look good, the sole is non-slip - all around, they're great! Expensive but worth it - so well made

Everything they're supposed to be!

The material is very good, beautiful and very comfortable to wear. I have no complaint .

Very Good, I love them

Fit: This shoe is much smaller than the Moab line. I've owned a half dozen pairs of Moabs, both low cut and mid. My size has always been 11.5 normal. I bought that same size for the Coldpack 3 Thermo and had to return them. They are at least a half size smaller and may even be a full size smaller. Also, anyone who normally orders normal width should consider ordering wide. I hope to order them again if a 12 wide becomes available. Not sure if I should order a 12.5 wide. Quality: The product was actually impressive. I think the claim of being waterproof comes from the upper materials themselves and not from having any sort of waterproofing membrane. The leather seems good quality and the rands are much higher than on the Moabs. Unlike the Moabs, there are no meshes for ventilation or any ventilation holes. The Vibram soles seem to be made from a harder compound. The soles also have anti-slip patches glued to them in places. The patches have a scratchy feel that is similar to the silica tread compound on Bridgestone Blizzak snow tires. Downsides: Like the Moabs, these boots have the uppers glued to the soles without any stitching. Every Moab I've bought over the years fails because the glue deteriorates with age, allowing the uppers to separate from the soles. It doesn't seem to matter whether the boots get beaten up or are lightly used, the glue comes with an expiration date. These are awfully expensive boots for an all-glue construction. I also question how well the anti-slip patches will adhere to the soles over time.