Customer Reviews L.L.Bean Zip Top Boat and Tote Small

Ordered a Vintage Rose Boat and Tote, Zip-Top, Large with Long Handles on March 11, 2025, which at the time was backordered until April 1st, as a Mother's Day present for my wife's first Mother's Day. On March 26, it was delayed until April 29, no worries, still plenty of time before Mother's Day. However, on April 23rd it was delayed again until June 1st, which would mean it wouldn't arrive in time for Mother's Day. After reaching out to customer service 5 or so times via different methods, they finally at least offered me 10% off for my trouble on April 29. Fine. Oh wait, I get another email exactly a month later saying now it won't get shipped out until July 2. Oh, and I checked and they're still selling these too, doesn't say Out of Stock online. So I call and email Customer Service 5-10 more times and they just lie and lie to me saying "Oh yes, it'll definitely ship out by July 2" until I finally reach a supervisor, who apologizes for my experience and doesn't know why the customer service representatives would stand by that date, or why I'm given a date at all, or why they continue selling the product even though they're already 6 months behind. Another 15% off, but it's really not about the money, I want the product I ordered, that again, is a Mother's Day present for my wife that never arrived. I'm writing this review on June 27, 2025. 2 days ago, on June 25, the item was delayed again, until "August 5" (notice how they're all arbitrarily 1 month increments, tells you they have no idea what they're doing). Reach out to Customer Service again, and the lackeys refuse to offer anything other than "I am sorry for the frustration and disappointment the further delays have caused." Which is even more insulting than refusing to compensate me for ruining my wife's FIRST Mother's Day. Because you're not sorry L.L. Bean or lackeys, because if you were, you'd be bending over backwards to fix or rectify the situation. I've lost all faith that I will ever receive this item. I will never purchase another item from L.L. Bean ever again and I urge every single person that every reads this to do the same. This company is an abomination and deserves to be shut down.

I purchased a medium , zip top , short handles. The underneath of the handles had 3 good size hard , balls of extra thread. Since it's short handles , my hands are going to be touching them all the time , opposed to if it had the long straps. So bummed. I was so excited for this bag!

See photos; arrived with unfinished hem which is already unraveling. Missing seam stitch. Poor quality control. We bought these because we thought they would last, we could have bought low quality locally. Do better, LL Bean!

Light blue color is nowhere like this in real life. It's essentially blue-gray. You need to be color correcting your photography. The embroidery machine was clearly filthy, as you could see where both bags were clamped due to black smudges. Immediately sent these back. You all need to do much better.

You bag might be fine but the wait was ridiculous.

Low quality stitching and order took months to arrive

poor stitching, Rt side wider than left. I ordered multiple bags but this one the quality is bad

Granddaughter loves it! Uses it for weekend trips home from college. Plenty of room for everything and the long straps allow her to carry it on her shoulder, leaving both hands free.

Wrong color on personalization, just opened the item for a Christmas gift and it is wrong. Lots of missed communication with customer service.

I bought 2 monogramed bags over the last couple of weeks. First a medium zip top, then a large zip top. The medium I received has frayed side seam that I thought was a fluke. I recently received the large one and it has frayed sides (as well as they both had a crazy amount of strings on the interior that needed to be cut out). I have a medium LLB canvas bag from 20 years ago that's in better shape than these two -no fraying! These canvas bags are too expensive to receive them already looking worn -even on sale.

The tote is the perfect size for my work tote. But, I wish it had inside pockets to hold my cell phone and eyeglasses.

A classic bag, I own many of these and they have held up over time. Disappointed in the color, I ordered the canyon khaki which is pictured more brown on the website. In person it pulls more mustard yellow. Unfortunately because I got it embroidered I cannot return.

have yet to receive this but when I do I'll be happy to review for you.

I ordered several bags and this is one out of two of them where the quality is just not good. Why are the seams coming undone?! On both sides the thread is coming undone leaving long pieces of thread that I can even cut because it still looks undone. This is so disappointing.

No QA. Tote came with a hole in it. I was let down by the quality.

I ordered the tote bag with the zipper and it arrived broken and will not close. I contacted customer service and they said all I could do is return it and buy a new one. I don't think it's fair that I have to pay for shipping (from California) to return this product that arrived defective to begin with. So disappointing.

It arrived with a massive red stain - not sure how to get it out, would like to return.

Love the bag but this is the second time the Monogram was wrong!

My monogram was denied. Very rude considering the fact that I PAID for a monogram. They say they don't monitor. But. They do.

I went by the photo and ordered what I thought was the short handle. Nope, I got the long handle instead. That sucked. Wished their pictures matched up to what I was ordering. Now I gotta spend another $50 for a shorter handle and monogram since they don't take returns. Really sucks.

The open top small tote says it's 10.5" high. The zipper top also says it's 10.5" high. It's only that high if you pull the colored zipper fabric completely up. The cream colored canvas is only EIGHT INCHES HIGH! If you have a couple of bulky things, you won't be able to gat anything taller than 8" into the bag. Also, if you pull the zipper all the way up, you've only got 2.5"-3" of handle space. Totally useless for what I carry. I thought I was buying the small open boat and tote, but with a zipper--I needed the small size of the open top, but I needed it to close. Instead, I got a purse-size that's too casual to use as a purse (and has no interior pockets that make a purse a purse rather than a tote), but is too small to carry more than purse-size items. And, stupid me, I had it engraved, so I'm stuck with it. It's a beautiful bag, just the right color, engraving is perfect, Bean's quality--and it will last beyond forever, because since Bean's lied about the height, I can't use it.

The embroidery was stitched completely over the zipper. The customer service representative who tendered my return was appalled by the lack of attention to detail and failure to the inspection process.

the stitching is sloppy & the sides of the bag are frayed. Since it is monogrammed I could not return it. I would suggest not to personalize any bag so it is returnable. Have bought many LLBean bags in the past, this one by far is the worst quality.

I waited for this bag in back order for over a month, only for it to come and be a complete disaster. The embroidery was stitched THROUGH the middle of the bag to where it can not even be opened. Then, to find the original text was cut and then put on the back even though this was not wanted. Can't believe this was even sent out. Luckily customer service was just as disappointed and handled the situation well. Sucks to see a reputable company go downhill after blowing up online.

Lots of loose threads, the monogram looks smaller than usual. Pretty disappointed.