Customer Reviews Ariat Futurity Boon Western Boots

I have tried to place an order for these boots two separate times. BOTH orders have been canceled after reassurance from customer service multiple times that the boots were about to ship out. The cancellation email showed BOTH times that the boots were out of stock yet my size shows as available online. Very frustrated and disappointed Order number: 28579307 Order number: 28547882

hurt, leather to stiff. I was hoping to wear right out the box. No go

I NEVER receivrd this boot. They sent me someone else's order, an ugly man's ginormous boot. I was so upset. Then their sgent told me it would be iver a WEEK to get a return slip emailed to me and get this, they would not (did not) send my ordered boot to ke. My husband was so exasperated with the agent that he finally told her to cancel the while order. I have NO boot, they continue to take money from my account. I am disappointed with MY Ariat exoerience. Wound up speaking with no less than THREE agents. First was ascenine, others were kind, but seemed powerless to do the right thing. I wrote a scathing review on social media, the company did not respond. I asked about supervisors, but the staff gatekept me from speaking to someone with authority. Upper management needs to know the ineot way my purchase is being handled. It is a travesty.

These boots are cute and comfortable. I bought them for riding and used them twice in two different saddles. I inquired with Ariat if they were for riding or a fashion boot. Turns out they aren't for riding. I wish the product info shared that detail. Sharing so no one else purchases for riding. I am stuck with a size 7 that is not useful.