Customer Reviews The North Face Base Camp Mule

Probably a great shoe. However could not wear due to not offering in 1/2 size. 11 to large 10 to small

Sadly these didn't fit, even after reading hundreds of reviews to help me decide. I drove to the nearest store, about 45 minutes away, to try and exchange them for the next size up. The lady that started helping me was totally sweet and on board. I told her they were a final sale item and that's when a male employee came over, extremely rude, and said "all sales final sorry about your luck". Even though they still sell the shoe, it's not like they were completely discontinued. The lady felt bad. We even heard her having words with him about it as we exited the store. So now I'm stuck with shoes that don't fit. My rating isn't for the shoe, I'd actually love to have a pair that fits, it's for the rude employee. I can't recommend a shoe that I'm unable to wear.

these are so ugly. I don't understand the point of these.

It was a huge disappointment! The shoes were ordered in my regular size and when they arrived, they were much too wide and bigger than my regular casual shoes. It was impossible to return them so I will have to donate them to some charitable organization.

Incredibly flimsy with an upper with zero retention. Need 2 hands to put it on and in 5 steps the shoe come off the foot. Lower has no arch support. Would not purchase again, would not recommend. Returned immediately. Sorry North Face, this one's a failure.

The shoe is not true to size. I ordered a size 9. That size was too big. The local northface stores in my area never carry different sizes nor do they carry this type of shoe. Customers are forced to order online, get a size that doesn't fit.Northface recieved the shoes I had to return and have not credited my card as of yet.

Went down two sizes and were still too big.

No form, no structure.