Customer Reviews adidas Ultraboost Light

I never got the chance to try them out because I never received my package! It was not shipped via FedEx, who was listed as your carrier on my order. It was shipped through some company named OnTrac who, if you look them up, get terrible reviews. They have habit of marking packages as delivered but not actually delivering them. This is what happened to me. I opened up an investigation with them, no answer. I then contacted your customer care, all I got was 'I see it was delivered'. I appreciate the refund I was given for my 'lost item' but I think it's wrong that this refund is a one time thing. I understand protecting yourself against fraud but as a consumer who just went through this experience...do you think this policy is going to make me want to order from you again? The answer is no because I can no longer trust you to get my order to me.

The item I received was returned. It arrived with the sensor still attached to the sneaker. It was the wrong size. I ordered a women's shoe size 8.5. I was sent a men's 8.5. I was disappointed with overall attention to shipping and handling of product.

I really wanted to love these. All black. Wear for work, exercise, etc. They are comfortable. However the paint on the base chips. Easily. And in less than a month these look awful. Awful customer support, too.

Spending too much amount for this shoe is waste and not worthy and before buying shoe app is showing that they can take return and exchange. But after buying shoe and simple saying that it's does not meet return conditions and terms

I bought my second pair of these, all black. Very comfortable! For this price it should be! In 2 weeks, the foam base started chipping. There is a black 'overcoat' which chipped. For some reason the foam below the black overcoat is white. SO, when it chips (should it in 2 weeks of minimal use?) it shows white spots everywhere on the foam. Despite the comfort, I tried to return. It was a travesty of poor customer service and and a lack of Adidas standing by the product. A horror show. Buyer beware!

I ordered women's size 7.5. But I received men's size 7.5. What should I do?

DO not buy these shoes! The sole falls apart after a couple months and this is not due to wear and tear. Customer service will not exchange the shoe.

Did not like. Returning shoes has been a nightmare. I still have not gotten my money back. Your website says hassle free returns within 30 days. Could not be further from the truth. False advertising.

Size 10 is too big, and 9.5 is a little small. I don't understand how that is possible. Because my Ultraboost 21 9.5 is a perfect fit, and this one is not at all. Trying to exchange my size 10 to 9.5 no option is given. I need someone to get back to me and resolve my issue. Else, I need a full refund, including taxes and fees, which I paid for FedEx.