Customer Reviews Ariat Hilo

The order was cancelled after I paid. I wish I had better news

Shoes were out of stock. No email was sent. I finally called after a week and the said money was to go back on my card. So far it has not. Horrible experience.

Shoes were way too small ordered 12 wide fit like 11

I ordered a shoe and it went through with the size I needed and took my debit card. The next day I got a email saying my order had been canceled. It took 8 days to get my money back. I called to talk to a supervisor 4 times, each time I was told there was no one available to talk to me about getting my money back. Horrible customer service and when I finally spoke to a supervisor all they offered me was 40% off. Well too late because I needed the shoes for a bday gift and my purchase shouldn't have been accepted if you didn't have the shoes in stock. You need to change your procedures!

I've tried to order a pair of these shoes twice and both times a week after I order them. I get a email that they've been canceled but even though they were canceled, they sent me this link to review the product so what I'm reviewing is their inability to show the things are out of stock when you order them and not have any clue until a week later when you're wondering where The product is because it should be showing up at your house.

Fun Shoes at a good price, very inconsistent sizing. I ordered 3 pairs and they all fit differently. Poor quality control.

I wear a 12 wide. I got these in a 13. And it says EE wide. And I can't even get my foot halfway in them. Idk if it was a mix up or what. Tags all day what I ordered. But no way these are wide .

Seem to be comfy but first pair returned because of fit to get the half size under now the pair fits one foot great and keeps sliding off the other foot. Bummer because I really wanted to wear em

Very uncomfortable after wearing 2-3 hours. I've own Ariat boots over 25 years. These shoes hurt after wearing 2-3 hours.

Ordered 12/12 and nothing. No update. No tracking. All it says is processing. Even sent and email to the yesterday. Do better.

Still haven't received the correct product. Was sent the wrong shoes. Comtactrd them. Sent WRONG shoes back. STILL HAVE NOT received the correct shoes. No emails from customer service. No updates. Nada.

Returned and never received the replacement. The first pair was the opposite of the second pair. The shoe was much bigger and was loose. Unable to take a step without the shoe falling off.

Shoes looked nice & normally ariats are my favorite. Unfortunately these fell apart after wearing only a couple times!

I have made 2 case files in the last 72 hours and haven't received a response. I have also called the customer service line, wait on hold for 15 minutes each time they take my number, say I won't lose a place in line and that they'll call me back and still more than 24 hours later haven't received a call. I ordered 2 pairs of the same shoe and only received 1 in my order and can't get a hold of anyone! So frustrating!

Did not get what I ordered. Pay close attention to detail. They'll ship wrong sku.