Customer Reviews Brooks Addiction Walker 2

LOVED previous editions of Brooks Addiction Walkers (fall, winter) and Ghost (summer). With commercial orthotics, they are the most comfortable shoes for my back I have ever worn, and are my day-to-day shoes. However, the newer iteration of the Addiction Walkers has a disappointing feature: the sole. Uppers and laces still look like new, yet the heel is already showing significant wear. More importantly, the tread is like tire tread, with tiny grooves allover. During even short grocery runs, or dog walk on sidewalk, so much gravel gets stuck in the grooves that it scratches my hardwood floors. I cannot afford 15 min every day with a tiny screwdriver to scrape out every last little pointy bit of stone. Very disappointed. Will not reorder until a sole more like the Ghost is featured. (Would also love availability in tan, as many reviewers have mentioned over the years.)

Fit was fine; but I assumed the body of the shoe would be canvas-like, as athletic shoes usually are. Instead it was plastic-like (or maybe leather-like), which rubbed uncomfortably against the corns on my little toes. Had to return, too bad, nice looking shoe, and it does come in Narrow (which it seems very few shoes do nowadays!).

The shoes are good quality and nice looking, but felt unsafe for me: I felt I was being tilted backward. I am a senior and can't affod to lose my balance.

Love this shoe but toe box is too narrow for a wide foot. Tried different sizes to try and make it work but sadly it doesn't help.

Fit was at least a full size smaller than what I usually wear. I couldn't tell the arch support because it didn't hit correctly. I will be returning them.

I spoke with a Customer service rep, but didn't think she was helpful. Makes me wonder if I should stop ordering my shoes on Zappos and return to shoes stores to try on.

I’ve had multiple foot and ankle surgeries and have worn Brooks shoes for the past 15 years. My right foot is size 6.5 B and my left foot is size 6 nearly B. I wear my shoes with Thorlo padded socks, custom full orthotics, and ideally a foam insole so I need to size up. In 2013 I bought the original Addiction Walker size 7D, in black leather. Because of the pandemic I decided to shop online. I ordered several different sizes and styles of Brooks shoes (Ghost 13 and Addiction 14) in addition to the Addiction Walker 2 in both the leather and suede uppers. As other reviewers noted, the Addiction Walker 2 fits smaller and narrower than the original. Also, the shoe laces on the new version are not long enough to thread through all the holes, which I need for stability. (Yes, I can buy longer laces but it’s frustrating when I’m spending $130+ for a pair of shoes with laces that are too short!) Plus I noticed a few differences between the leather and suede Addiction Walker 2 versions. The leather upper was stiff and uncomfortable, while the suede upper felt softer, narrower, and not as deep as the leather upper. I was also concerned about how the suede would wear (is it really suede or a suede fabric?) and how it could be cleaned. I clean my original Addiction Walker with mild soap and water on a cloth. From my perspective the changes to the Addiction Walker 2 are not improvements. I believe that this is a perfect example for the old saying: “If it ain’t broke, don’t fix it”! But I really needed new shoes, so I selected the white leather in 7.5 D which fortunately was back in stock. I agree that people need to size up at least a half a size and they may also want to consider a wider width when ordering.

Been wearing these shoes many yrs..was really disappointed this last time. Whatever they did to this shoe they need to undo. Heel feels up to high, toe box more narrow, everything feels off with their "improvement"

My three star rating has nothing whatsoever to do with the size or fit or appearance. I have actually ordered these shoes for at least the last 10 years. I have numerous foot problems and these have been the only shoe I’ve been able to wear comfortably. My issue is not with size fit or comfort. I have actually recently ordered two of these pair of shoes because the first pair was considered defective. The issue with the shoe was a very loud squeaking while walking. I could not wear them it was so loud. I ordered a second pair as advised by your sales representative. The second pair of shoes has a slight squeak but I am hopeful that that will dissipate in time. Just an FYI, the problem is the leather material on the tongue rubs on the underside on the inside of the shoe. Hopefully the manufacturer will investigate and correct. I’ve never had this happen before with previous Brooks addiction walkers. Everything else about the shoe is perfect! Thanks for listening. PS your customer service is amazing!