Customer Reviews Columbia Kids Powderbug Plus II (Toddler/Little Kid/Big Kid)

The Guidelines for review are that users are not to review customer service issues and it specifies to reach out to customer service. As of the last 2 days, I have waited a grand total of 2 hours on the phone. Their customer service widget simply states that customer service reps are busy and to call the customer service phone number. For 2 days, I have been over number 300 in a queue waiting to speak to a human. Step up your game Columbia. You have a paying customer that simply wants to exchange for a larger size without waiting for hours on end to speak to a person who can help.

My son is very thin but he complained the boots are too narrow.

I could not get this on my child's foot. They seem like good quality, but it was so tight I couldn't get them even close to on.

Colors Sea Ice and Pink Orchid are popular colors in your (girl) children's line -- plan on making boots to match? We have been loyal customers since my daughter was born, but as a mom who values having her kid match, not having boots to match the above colors is keeping me from placing my yearly winter order. (We did purple last year.) C'mon Columbia! You still have time to add to the boot colors. To add to direct review of boots: In the past, I have ordered a size up and used a shoe horn to get my kid's foot in, and they fit perfectly. Labeled as waterproof, and truly were. My daughter's feet stayed warm and dry throughout the season.

Purchased this boots for my one year old daughter. Quality seemed great however, the sizing not so much! I ordered A size bigger than what she's wearing and there was absolutely no way in getting them on her feet. I tried, my husband and no matter how we weren't able to get them on her. Was disappointed because they seemed perfect for our ski trip!

The boot looks nice but is not functional at all. I could not get my kids foot in it. Tried pulling out the inner sole and couldn't even get his foot in that. To narrow by the ankle. Very bad design.

I read the reviews before ordering and was careful when selecting a size. My 6-year-old has tons of room left in his size 12.5 sneakers, so I thought 13 would be OK. However, the liner bottoms were narrower than his feet and he couldn't put them on without getting pinched pretty badly. And he doesn't even wear wide shoes! It's a shame because we're having really cold snowy weather but have to send the boots back.

I got these for a Christmas gift for my toddler. The sole is bigger than my toddler's shoe size, but I can not get his foot down the neck of the boot and actually get it on him. He does not have wide feet or anything crazy - just a normal kid foot! I've tried with and without sock, with baby powder, I've tried squishing and flexing it as much as I can but there is ZERO give to get his little foot in there!! If you are going to make them in smaller sizes, you have to design them to get wide enough to put the little foot in there!! I can't even exchange them to get a pair that works because they were a gift from a random place. Super disappointed Columbia.

These boots aren't wide enough at all.I couldn't get my daughter's foot all the way in the boot.The length is the right size it's just the width that's horrible.

I wanted them for my little girl for a ski trip. They were too tight. She wears size 7-8 and I got these in 8. Couldn't even put her little foot in. Had to send them back. With a little kid is hard because they still need help when it comes to boots. I would have definitely used them in a different size.