Customer Reviews UGG Care Kit

One of the bottles was leaking, I'm disappointed

I bought this specifically to try and get rid of a stain on my Ugg boots after spilling some creamy aioli sauce. I followed all the instructions as directed twice, and I also looked up some how-to videos, but I just wasn't able to get rid of the stain. It just made the stain bigger. The suede protector itself works though.

I wanted to clean my ugg slides that are light blue, it had some stains on it but the kit didn't really take off anything. I cleaned it better with my own sponge and soap..

Water stain is 100% still there

Cleaner actually damaged the boots. Protector altered the color of the boots. Would not recommend!!

I bought it to remove a small stain on my slippers. I followed the directions exactly. However, it actually made the stain worse. Fortunately, Ugg replaced my slippers when I called and explained what happened. While I wouldn't recommend this product I have to recommend Ugg as their customer service is excellent!

I followed the instructions and I didn't feel as though using these products had an impact on preserving the shoes or cleaning stains.

I was very excited to purchase this to care for my new pair of uggs but very disappointed when it arrived! Upon opening the shipment box, all the products (liquid and brushes) were not inside the intended white UGG box packaging. They were thrown into the shipment box, uncapped/partially leaked out into the box, and there was a plastic bag just throw inside. Not worth the expense for half leaked products and this sloppy of packaging and care.

I love Ugg boots and their brand but this was not a good investment. The protector worked well but the conditioner washed the dye color out of my shoes and left a huge stain on my brand new Uggs. Also, It did not come with directions the pamphlet they did have in the box was not in English; so I did look at the tutorials online on how to use it.

I tried to clean one of my sheepskin slippers with the kit recently and I don't really like results. And I followed instructions.

I was trying to restore slippers. The cleaner didn't work exterior. Nothing worked for the insoles. I'm really disappointed that UGG doesn't offer replacement insoles for the Dakota slipper. The insoles are just going to get matted and "off" before the shoe does. I had to order insoles from a 3rd party and cut them down. Has me hesitant to order my next pair of slippers.

I think the product works fine, but the packaging was terrible! The product was sliding around in the box it arrived in, and the product leaked out of all 3 bottles. Very poor packaging designs, they should be sealed to prevent leaking.

I just got the care kit today. It was delivered to some place else before I got it. I t was taped back up with clear tape no packing stuff. Also nothing was in the product box . It was missing the protectant was not in there. I love UGG but am disappointed that the shipping company you use messed this up.

Came in huge box, 2 products weren't even in order box.

A little damp fold on shoe surface edge........

I have not used the product yet but wanted to comment on the poor shipment of the item. The box that was used was huge and no packing material was used. Hence, the brush and the caps off the spray bottles were loose in the packing box. Everything was jumbled and I was not happy with that.

Used this product exactly as directions required. It removed gray dye in different places, made creases more prominent, and a little apple juice spot didn't even come out. My boots were only 3 mo old, and they look much worse now after cleaning them. Very disappointed in general. :(

It's smaller than I thought. Makes ugg like a new product

I just got this package delivered and i got 2 cleansr and conditioner im missing the shoe renew

I used the product .. on my boots and they made it worse. Tried using the brush and it mess the boot up

This product is absolutely horrible. I bought to clean small water stains off my Tazz Uggs, and it made the stains even more noticeable and changed the color.

This product I never received and I had to wear by boots without any protection and now they are stained. Not happy with the company.

ruined my uggs and left marks all over