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Customer Reviews Crocs Freesail Shorty Rain Boot

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Rating Summmary:

425 total reviews

Review Breakdown:

60%5Rated 5 stars out of 5

15%4Rated 4 stars out of 5

12%3Rated 3 stars out of 5

5%2Rated 2 stars out of 5

8%1Rated 1 star out of 5

Customer Fit Survey:

74%"Felt true to size"

87%"Felt true to width"

64%"Moderate arch support"

Additional Reviews

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Overall1Rated 1 star out of 5
Reviewed at Crocs US
Day after I got this boots, one of the cushions underneath came off. I sent email to customer service. I haven't heard anything and it has been two weeks. A few days later, the other cushion on the same boot came off. I sent yet, another email to customer service and still have not heard anything. Very dissatisfied.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style2Rated 2 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Very very lightweight, but these are huge, regardless if you have thick or thin socks on. They are a little too short. The polka dot shoe string is cute though, but these didn’t make the cut and got returned and I went with the Columbia rain boots
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style3Rated 3 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
So hard and stiff boots cut into your leg, terrible am returning
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
The material was super stiff and uncomfortable. Had to return, which has been a horrible experience. I returned the online order on 11/1/18 and still have not received my refund. I had to call them 3 times now and each time they say I have to wait 7-14 days for a refund. Ridiculous. Will never be purchasing anything through crocs.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
Horrible fit and difficult to return along with trouble getting reimbursed for shipping
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style3Rated 3 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Sent them right back! Even though advertised as wide, they certainly were not! And the entire foot bed was extremely stiff and inflexible. I felt that if I walked outside in the wet, they would be slippery.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
Unfortunately this boot does NOT have the typical great cushioned contoured sole that the regular Crocs have. It is also narrower than regular Crocs. I prefer the wider openness of the original Crocs and really need that cusioning. When Crocs starts making boots with that famous Croc contoured thick cushioning, then I would recommend them.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style1Rated 1 star out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I rely on reviews to help me make a purchase. After reading the positive reviews for these boots, I decided to make the purchase. This was an epic fail. By far one of the most uncomfortable pair of boots I've ever purchased. I own a lot of Crocs footwear, I'm surprised by the poor quality of this item. They are plenty wide, but run short. The material is not as soft and pliable as most other Crocs. Felt like hard plastic. The boots reminded me of toy shoes.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style1Rated 1 star out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
These boots are wonderfully lightweight - and that is the only good thing I can say about them. They are an absolutely bizarre shape. They're at least twice as wide as they need to be in the heel, so they flop horribly when I walk. I know I have a narrow heel and have to use heel pads in some dress boots, but I could have rolled up a sock and stuck it in the heel area there was so much excess space. There's even more excess space at the top, around the calf - I am neither skinny nor fat, but I was able to fit both hands into the top of the boot alongside my leg, that's how ridiculously wide they are, and there is no way to tighten them. Inexplicably, the part between the heel and the top, around the ankle bone where it actually needs a little space, gets narrower - so narrow that it actually rubbed uncomfortably on my ankle bone when I walked in them.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
I needed easy-to-slip-on gardening boot but couldn't get on because I have small feet and thick ankles.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
Didn't like the material and it doesn't have enough support for my foot to be comfortable
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
I liked the looks of them online, but they are very still..couldn't wear them for long.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
Sorry to say that I didn't like them at all. They are HARD. Not flexible at all. Like wearing hard plastic cups on your feet.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
these are sooooo cute however very hard and uncomfortable !!!
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
Way over priced for the materials of this boot. It's like wearing plastic...
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
Runs too big all over. No support. Thin sole
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
very cute to wear sitting in a chair. very painful to walk in. top of boot is very stiff and rubs against shin, irritating shin if worn for any length of time.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
Didnt like them at all
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
What a disappointment. There was flexibility in the spine of the shoe but no where else. These boots are going back.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
I bought these boots because I thought they were super cute. Unfortunately, the person that shipped my boots did not take the time to check what size I ordered. I clearly ordered a size 9 and received a size 10. I would still like these boots, just in the correct size as they are stylish. Very unsatisfied with crocs customer service. Hopefully, they learn from their mistakes.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Flimsy and lame. Didn't like these at all. Cute looking, so 5 stars for style, but they felt cheap and the soles were quite thin. Ended up buying Havaiana rain booties instead, and they're much more substantial without being heavy, plus they have a little bit of arch support. These are going back.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style1Rated 1 star out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
These boots are huge (overly roomy) and not comfortable. Very disappointed.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
I returned these rain boots because although I ordered my usual size, I couldn't even get my foot into them. I am very disappointed in crocs.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at Crocs US
Stiff and awkward, not light and comfortable. I have a tall pair of crocs rain boots that are made of lightweight bendable material, and thought these short boots would be made of the same materials, not so. Customer service was helpful with the return.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style2Rated 2 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Not enough support on sole, thin sole.
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0 found this review helpful.

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