Customer Reviews Samsonite Omni PC 20" Spinner

I travel to visit family I use wheelchair and this luggage is a miracle for me My husband travels with me sometimes (also in wheelchair) and he loves it too We sometimes go in car and it is easy to load and unload from car

Good bag

I use this for business trips. It is nice and easy to recognize amongst all the other black suitcases. It is sturdy and should stand up to the use!

Bought it prior to honeymoon and plan to use on many more trips. Hold well and moves well. Definitely very stylish as well. Love the hard case and wouldn't take back my purchase for anything. Love this luggage.

I have only used this for one trip so far, but on this occasion my husband's cheaper case was very scratched, mine was unmarked on arrival. The only possible problem that I have found is that you have to lay it flat when open to access contents, which could be a problem in a small hotel room. I am hoping that this suitcase will live up to the Samsonite reputation and last many years. I loved seeing it clearly coming round the carousel.

Good!

I bought an Omni about a year and a half ago. I've used it on at least 10 trips - some driving & some flying, and it held up well. I recently noticed a small 1" crack in the polycarbonate. I took it to a nearby factory store for service & they sent it off to a contract repair service. The contractor sent the Omni back unrepaired with a note saying that they thought the crack was probably caused by a carrier and thus is not covered by Samsonite's warranty. I called Samsonite's customer service center to ask how their contractors determine if damage was caused by an airline, and more importantly, if there were any circumstances under which cracked polycarbonate would be covered by their warranty. The person I spoke to did not know, & after consultation, came back with: 1) they cannot second guess their contractor's opinions, and 2) polycarbonate cracks would be covered if and only if the suitcase was purchased with a crack or was otherwise malformed at the time of purchase. So in other words, unless you buy a malformed polycarbonate suitcase (??), any future cracks are not covered by their warranty! The lesson for me was that paying a premium for Samsonite's warranty is simply not worth the cost.

The suitcase is very spacious and lightweight. The wheels held up well, which I did not expect.

The suitcase is very spacious and lightweight. The wheels held up well, which I did not expect.

This is a very light luggage. I used this brand for almost 10 years. Love their quality!

Got it for sale and it was a good price and speedy delivery,but when you open the box you may be disappointed about the cheap quality. Found out the size is matter for most of airline comapanies too and tried to cancel it but the website didn't access my order and customer service never answered for help. Very disappointed.

This is such a lightweight bag with very good capacity. Perfect for weekend trips or business travels.

Good product, does the job.