Customer Reviews Timbuk2 Command Messenger Bag - Large

Have not used it since it is too big for my size. I'd like to know if I can return it at local store.

I was impressed as always with the construction and high-quality materials used in the bag. Unfortunately its design is such that the base of the bag isn't flat. When you set it down it flops over onto the side with the buckles. If you take a look at the photos you'll see it isn't even resting on the ground - I bet they had to prop it up to photograph it. I returned it.

I use the bag for a daily commute to and from work. I carry a good deal of stuff: laptop, journal, a pouch of connectors and chargers, eyeglasses, sunglasses, headphones, wallet, keys, phone, and typically a small lunch/breakfast. With all of the above in the bag, it is packed to capacity and difficult to use, as I have to pull out several items to get the one thing I want. The internal main compartment is almost comically small and impractical for anything beyond a slim book or a few files. I had to find creative ways to tuck things and arrange things just to get in what I consider daily basics. The outside water bottle pocket isn't very deep, and the side pocket for "chargers" is pretty much a joke. All I could fit in that was my keys. Whatever you put in the side pockets seriously infringes on the space in the already limited main compartment. In short, this is little more than a glorified laptop sleeve with room for MAYBE one or two other things. Probably my last bag from Timbuk2, as they can't seem to get all of the good features into one bag.

There are many features I like about this bag (laptop access, TSA friendly), but it has one MAJOR design flaw - the bottom is not flat so it topples over (forward) every time you put it down - not good when you've got an expensive DSLR in the main compartment or a laptop and/or iPad in the back. I love Timbuktu and their products, but I'm growing to hate the Command messenger bag. Wish had ordered the Commute (that I got for my husband for Christmas) - much roomier and doesn't flop over whenever he sets it down.

This bag does not have enough secure compartments like the messenger bags have. I don't need two places to to store an iPad but I do need secure places to keep my iPhone(s), wallet, earbuds, business cards, expensive commuter pass, etc. The command messenger is a great concept but lacks smaller zippered or velcro pockets. Messenger bags are great but without secure internal pockets, stuff can fall out too easily. I guess it's back to a traditional messenger bag until timbuk2 changes this design.

Redesign is not clearly stated. Their is no padded handle, no velcro silencers, nor a third Napoleon Pocket, as in the earlier design. I'm not sure why one would regress a design. I put just my 15" Dell work laptop, and lifted the bag with the carry handle, to have it immediately dig into my finger joints. I wouldn't imagine how painful it would be to tout around all the airports I travel through it. Cannot return, so I'll try to sell a brand new bag, likely at a loss.

This bag is stiff and hard compared to the others I have had that were soft to the touch. I bought this for a Xmas gift and thought even though it was a final sale it didn't matter but when I got the bag the material was so hard and tough that I wouldn't use it never mind give it to anyone as a gift. After contacting customer service and telling them the other messenger bag I got was great but this one wasn't and I would like to exchange it they said no it is a final sale. Not what I would expect from a company like this. On their website it should list the material each bag is made out of...I ordered them based on the reputation not knowing how different the materials are.

Disappointing to have both wasted my money and have a had such a bad first experience with Timbuk2. I really had high hopes after seeing the product and hearing good things. Product wasn't satisfactory and even when adjusting the straps it sits super awkwardly. Difficult when walking through crowded areas due to the size and how it sits. Tried to return straight it away but Timbuk2 customer service is very poor and very slow at responding. It took about two months to get a clear answer of no refund and no exchange.

If you use anything else then a, really thin laptop, the main compartment becomes useless.. the so called Charger pocket on the side, is kinda useless, would be surprised if it really can comfortable be able to hold a MacBook charger.. The front divider or, the pocket inside, i mean i thought it would be a little usefull but its kinda annoiying to use, would have prefered a much smaller one.. Napoleon Pockets are actually usefull, love Those... If you ride a bike, the back gets kinds uncormtable really quick, specially because of the luggage passthrough.. it can dig into your back.. All in All.. it sucks, would love to return it bur cant because i bought it overseas...

I like the look of the bag and was excited about using it for work and school. However, three months into use it started coming apart at the seams.

Website experience was very bad. Promised discounts on most bags did not appear in cart. Even without hitting submit had multiple credit card charges, Customer service reversed these. Size calculator on site did not work. I measured my laptop carefully per instructions and the site specifically said size small would fit my computer. Same result multiple times. Bag is 1 1/2 inches too small for my laptop. Spent hours dealing with the site to purchase the bag and was in no mood to return the bag and deal with frustration again. Have been inundated with promotional emails since purchase.Very very unacceptable experience.

I just feel this bag is not well designed and I'm disappointed with the quality. 1- TSA does not recognize that this bag is TSA friendly, so that feature is useless and leads to the fact that your electronics are not well protected when you're commuting. 2- The strap is a nightmare. -2a- It's way too long leading me to have a hard plastic part right on my shoulder. -2b- The part which latches to lock down the length keeps coming undone on its own which leads to an unpleasant jerk from time to time. 3- The dimensions are not good. -3a- Volumetrically speaking, the bag is way too small. I had one of the old 3 stripe messengers before and it was the best bag ever! It was stolen and this was supposed to be my replacement. It just cannot hold everything I need and there's no way I could use it for clothes, etc for a weekend trip. -3b- despite that the volume is small, the length is too long. I have to take it off when walking down airplane and metro aisles so I don't hit everyone I pass. This is super inconvenient. 4- comfort. This is the most uncomfortable bag I think I've ever had. I will certainly be replacing it. This is really frustrating considering the cost. 5- features -5a- where is the key holder? That was such a great feature!!! Long story short, it looks nice but is uncomfortable and not functional.

Two things: 1) The colour shown on the website is deceptive (camera lighting). The bag was a much darker shade of grey than depicted on the website. 2) The international shipping charges when ordering via the Timbuk2 website do not include import duty. I ended up paying the an additional extra $50 at the door to receive my package! (import is calculated for item value PLUS shipping costs) Buying via another (well known) online retailer is cheaper both in overall shipping costs and import duty which is calculated and paid for at time of ordering...no nasty surprises at the door!

I am very desapounted with the product. I don't use it. Hopefully I could change it!

I bought this to replace my Commute Laptop TSA-Friendly Messenger Bag 2014, which was a small size. So you would think getting the medium version of this bag, it would be a little bit bigger. It has 428 cu in of volume more than my old bag!! Everything is squished in to my new bag. My water bottle barely fits inside the main compartment. There is no key fob holder!! There seems to be less pockets!! No pen holders!! I thought the hooks would be "quick" but it is not, sometimes it takes two hands to open it!! Terrible!! Wish I would have gotten Commute Laptop TSA-Friendly Messenger Bag 2015 instead. :'(

On paper this was the perfect bag. Nice compartments, the TSA feature was compelling, it was the right size and the customer service was amazing. Unfortunately, you have to be extra careful because the slightest ding ruined the corners of my macbook air. If you are looking for something to protect your gear during an urban commute, this is not the bag you're looking for.

Too small. Hate the clips used for closing