Customer Reviews Chan Luu Cashmere and Silk Scarf

Favorite scarf! I won’t wear any other scarves after owning this one. It’s so versatile and warm!

The best scarves ever! So soft and can be worn so many ways. I won’t buy anything else. Worth the price

way too staticky and clingy, I have a navy Chan Luu scarf that is perfect. This black one sticks to everything. I will say the drape and fringe are absolutely beautiful. Even though they are squarish -- they are quite long and flow, acting like a long scarf once on

Okay. So. Let me preface this by saying I really don’t leave negative reviews. Like, ever. Everybody has bad days and will be off their game from time to time so sometimes the item you are purchasing is not always at its best quality. And you know normally I just think of that as being a part of the trials and error of being a consumer. Sometimes things aren’t great and we have to accept and move on. But this time I have to say something. And I hate to do it because it otherwise is a beautiful scarf! It’s soft and comfortable, and lightweight enough for layering! The color is lovely and I would still consider purchasing another in the future! But I don’t think I’ll do it thru Zappos. Which is a bummer because I’m a longtime customer and I’ve loved shopping on this site for years. But the reason I’m hesitant now is because I’m not sure I can trust all sanitation best practices are being followed. I purchased this scarf on sale and I’m very glad I didn’t pay full price. Because having to sanitize a brand new item and clean out someone else’s HAIR that is threaded throughout, from a very obviously used item is not the first thing I want to be doing when it arrives in the mail. And like there are a couple tiny holes and runs in the scarf but it’s delicate fabric so I know to expect that kind of thing. The hair though? Really not so much. I get it Zappos, you’re a big company and I’m sure hundreds of items get returned to you everyday. But please, if you’re going to resell those items can you at least make sure they’re cleaned first?

The color is sort of weird almost dark peach. Chan Luu scarves are lovely -- but fabric and weave are quite delicate though feel lovely and come in many pretty colors and options. This one just was not for me.

Chan Luu makes lovely things I have other scarves made from same fabric and one does have to be careful -- they are delicate. This one arrived with damage.

Neither as pictured nor as described. It arrived dark burgundy and is made in China. Avoid this one. My wife was sorely disappointed.