Customer Reviews The North Face Osito 2 Jacket

Returned zipper did not work

When new, it is the best jacket ever. It is warm, comfortable, and a nice-looking jacket. I had a fear of washing it, even though the care instructions said it is to be machined washed. I took it to a dry cleaner anyways, but she refused to because of the care instructions. I washed it, and it did not take long for it to look old and ragged. The fleece gets matted and balls up. Maybe it is a fluke because I am not seeing any other reviews with this problem. We felt the same way as the excellent reviews when it was brand new. Even after first washing, I noticed it did not look as well as it did new - and it only got worse after each washing. If anyone has any suggestions on preventing that, I would love to know because we would love another one if we could prevent that.

This jacket would be perfect if it didn't shed lint everywhere~

God the bluebird color for the jacket and was disappointed that the color is pretty different from the web. I understand that it could be due to photography but the real color is so much more green and bright that the one shown on the web and so I would have to return this. Otherwise , the material is really irresistible and I have always been satisfied with my purchase from north face !

I love the jacket. The only problem I have is that it sheds onto everything. I have black fuzz left on everything when I wear it. Disappointing but it is a great lightweight.

The jacket sheds. I had blue fiber on my red shirt once I took the jacket off. But despite that I like the jacket.

Very cute and cozy jacket, but I prefer the Tech-Osito because it has the stretch side panels and I could get a snugger fit for a little waist definition.

I love wearing my North Face jacket, however, when I do, it leaves fuzz on my seat belt. The next time I drive, I have it all over my clothing.

I wasn't quite sure what to get. I would recommend going up a size as the recommended size chart was not good. The arms are a tad too short.

I love everything about it

This jacket was nice but it was a bit too big for the size. For a short person who's a little bigger, the shoulders were huge and the arm length was super long. WIsh it did fit because I really did love the softness and warmth of this jacket.

great color, fabric, ...............not so great in sizes.............they fit too small, and another thing is you can't buy larger than 3xl

I love this jacket except for the fact it gets black fuzz on everything.

This product when I first got it was so soft and it was so comfortable I absolutely BUT after a while maybe like a couple months later i start to notice that its pilling and then my jacket starts to look worn out and it just doesn't look good anymore it just doesn't look like how it used to be.

I love the fit of the jacket and it's warm but the fleece sheds. Had I known I would not have purchased this style.

I ordered a medium according to size recommendations. The color and material were very pretty but the jacket is tapered and not a loose fit. So it was too small for me. I would like to wear a sweat jacket under my outerwear for more warmth. I am not sure a large would have enough room. I sent it back.

I received this jacket as a Christmas gift. The color turned out to be much more fluorescent in person and it felt really bulky, so I decided to return it. I've always had great luck with returning online products and receiving a replacement in a timely manner. That has not at all been the case here. I honestly would never buy another North Face based solely on the customer service, or lack there of that I have received. The return was received and accepted on January 4th, I didn't receive the e-gift card to purchase a new product until two weeks later, after contacting Customer Service multiple times to inquire about it and being told each time that it was in process and I should receive it within a couple of days. The product that I had wanted is no longer available in my size, I found an alternate product and attempted to checkout only to find that I couldn't use my e-gift card because their system is undergoing maintenance. I've attempted to complete the order everyday for four days and to no avail, receiving the same error message. By the time I actually get a new product, winter will be over.

This jacket is very cute, comfortable and warm. However, I ended up with white fuzzier stuck to my jeans, my shirt and my seatbelt where the jacket rubbed against it. I'm not sure if it's just my jacket or if others have had this same problem.

Nice and warm for these cold winter days very soft and comfortable

This product does not fit true to size. The arms are a little short in length. Everything else fits great but the arm length. I do not fit an extra large. That would be too big. This would have been perfect if it wasn't for the arm length being too short.

The fit is very tight . Not made for plus size . The size isn't true to size

I use the product while exercising just when I'm around home and it's cold I wear it to school and when we're going somewhere I'll wear it.

I really like your products but I they run small.

I can only use this jacket down to about 50 plus degrees, and I'm warm natured. A girlfriend used it and she needed a warmer jacket at 60 degrees. If you hike or venture out in colder temps, I recommend another North Face product to go along with this jacket. I love my red one though, you can spot it a mile away and it's good for solo walks in case you need help.

Too expensive for a thin fleece that has an ok fit and has a couple of adjustable straps.