Customer Reviews Samsonite LIFTwo Hardside 29" Spinner

I used this product on 2.5 overseas trips. I noticed there was a weakness in the zip corners when I was using it - but as I bought it in the US and lived in Denmark it was a case of putting up with it. Apparently Samsonite have also recognized the issue, as they no longer sell this product, and the number one complaint was weak zippers. I took it to the store in Denmark, and found that the ten year global warranty isn't worth the paper it was written on, and the zipper issues (while ripped at the seams) were apparently my fault. I must say, after having purchased several Samsonite products in the past, and having no cause to return them, I had faith and confidence in their product. I'm not sure if its a change in production, or a profit motive. But I am extremely disappointed that they continue to not accept the warranty damage. As the weakness is only on the corners it is clear that the case breaks with shifting. Buyer beware!

The suit case broke in half within months and now they are charging $15 to ship it out so they can evaluate if they will repair, just repair and not replace the suitcase. Horrible warranty, never buying this again.

Disappointed

NEW BAG HAVE NOT USED IT YET, BESIDES IT DAMAGED

I was very excited to buy my first Samsonite hard case. I have always thought Samsonite to be of the highest quality, however within 2 months the zipper of the case had completely broken away from the bag. After weeks with customer service, and taping my bag shut while I travelled Europe, I finally had it repaired. Now, less than a year since It was bought, the chassis has completely cracked, is unusable and Samsonite will not cover it under warranty as they claim it is airline damage... So if you want a bag that won't cracks after a few plane rides, go with another brand.

The product arrived broken. The handle does not come off so it is impossible to carry the suitcase.

Very bad quality, breaks easily, I would not recommend this product

I received this as a replacement for a 26" Samsonite hardshell roller that I had sent in for servicing. This one came and I loaded it was 50lbs of luggage. Th zipper unthreaded and came apart when lifting. I reset the zipper and closed it well. When it arrived at baggage claim, it had unthreaded again and opened and my luggage had spilled out. This was on its very first flight. Very poor quality, not sturdy enough to use.

We purchased the suitcase for our son to use for his deployment. The zipper broke and the overall quality was very poor.

We purchased the suitcase for our son to use for his deployment. The zipper broke and the overall quality was very poor.

I took this suitcase on one trip and the wheel broke. I had the suitcase less than a month and now have to go through a process of sending the suitcase in for repair. To add insult to injury, the closest place to take it for repair is over 50 miles away. They will not allow me to mail it back to them and replace with a good quality suitcase. I'm very disappointed.