Customer Reviews Delsey Helium Titanium 29" Expandable Spinner Trolley

I haven't used this specific bag yet, but have another in this line and love it. The biggest thing keeping it from getting 5 stars at this point is that it is not at all the red indicated either in wording or in the picture. In fact, the tag on it even states "Black Cherry." That said, it's a good color anyway.

Size is perfect for carrying a 15" laptop, some accessories, change of clothing, toiletries and a CPAP machine. The 8 wheels make it easy to manuver.

Used for the first time this week. Very pleased with the bag so far.....more trips will determine its value......

My husband and I purchased two of the 29 inch expandable spinner. We used them for the first time in August for international travel. So easy to maneuver and seem very durable. The finish does scratch but not a serious issue. Our only complaint is that only one side as a complete zippered closure. The other side has straps that snap together to hold contents. The snap closure straps are not adjustable, a real negative. Overall, we are pleased.

I bought two of the 29" mostly for international travel. The design is really good, it's lightweight and I like the spinner wheel. However, it is very prone to scratches and very noticeable (I got the silver and gray). After around 4 to 5 times of use, one of them got cracked on the upper corner. Recently, the section that holds the wheel was broken.

My husband and I purchased the Helium Titanium 29" Spinner Trolley to replace our large Samsonite spinners that had worn out after 8 years--broken zippers plus baggage handlers broke off the zipper pulls so they could no longer be locked. We travel a lot in the U.S. and abroad. In our search for replacement luggage we liked the Delsey's locking feature flush on the side--no more broken zipper pulls. Here's the catch: on our most recent trip, TSA unlocked my husband's case and jammed the locking function when relocking it. We arrived home and could not unlock his suitcase! Tried everything--re-setting, paper clips, keys from old locks. Nothing worked. He had medical equipment that was locked inside. Luckily, we have a small local airport and he took the suitcase there in the morning and the TSA official unlocked it for him. I called Delesy's customer service and they reported we were not the only ones to have this problem with a jammed lock. Their solution was to call their customer service and they would direct us to the nearest repair center. So what if you travel to a remote area or are on a cruise ship? Unfortunately we have lost confidence in this product and will not use them again. Plus, the hard case is not very durable and after only two airline trips the exteriors were gouged and scraped and now look pretty beat up; and the small wheels can be difficult to get over door jams or other indentions. We are now back to square one searching for replacement suitcases.

Not titanium cheep plastic Falsely advertised Company is making me to pay to ship them back, even though it's listed falsely. Do not use this company to purchase anything. Buyer beware.

This item was purchased in October 2023 and the zipper broke in December 2023. Ive only used the large check-in item once and the zipper broke. I spent a lot of money on this product and I'm very disappointed in the quality of the parts used. Also this is my third time trying to submit a review and it's just not posting.

After the very first use 1 of them broke on the first plane ride!!! THey look nice but obviously JUNK! Buyer beware

This piece of cheap plastic broke on my first trip - 3 inch crack on the corner of bag. You'd expect better quality from Delsey or at least a warranty to stand by their products. Save your money - this bag is worthless!