Customer Reviews UGG Alena
Write A ReviewRating Summmary:
1219
1,219 total reviewsReview Breakdown:
69%5Rated 5 stars out of 5
14%4Rated 4 stars out of 5
7%3Rated 3 stars out of 5
5%2Rated 2 stars out of 5
5%1Rated 1 star out of 5
Customer Fit Survey:
44%"Felt true to size"
74%"Felt true to width"
57%"Moderate arch support"
Additional Reviews
Sort by:
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I was hater of UGGS until these! Most adorbs, I especially loved the cuffed collar. I originally got the lilac, then called back and exchanged for the pink. Helena, the service rep in Vegas, was mad friendly, and made the whole process super easy. They arrived the next day, and I absolutely love them! So warm and cozy, and cute! I love the combo of pink and the wool! They are actually not as powdery and pale as they appear in the picture and the pink is kind of on the light orchid side of pink. The best thing is that they match my pink and white chevron Dooney tote! Sizing-According to the sizing chart and the whole trace your foot on a piece of paper thing, and the reviews, I just went up one size. I am an 11 in the real world, and got these in a 12. There is enough room, but they feel a tiny bit tight around the mid foot; think area under the bow. I heard that they stretch, so I am not too worried, but I also read some reviews that there was unraveling and such around that area where the opening and the front and side of the shoe meet. I hope that doesn't happen! AND THEY DONT look oofishly big, going to a 12. I suppose you need to size up due to all the wonderful fun and fur inside. In any event, I am coming back for the black!
Habiba, Zappos Customer,
1 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified Purchase
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Along with receiving these within 24 hours of my order (incredible!), I am pleased with the shoe. Some reviews note that size should be ordered at least one above normal. I wear a perfect Ferragamo 8.5; have Sorel slides, Acorn moccasins and Bearpaw boots, sheepskins all in 9. (I have a couple pairs of regular shoes in a 9 and they are a little large.) I ordered these in a 10, and they are just right. I wonder if tight sizing has anything to do with the complaints folks have had about stitching giving way. (I will wait and see -- hope not.) I doubt that I will wear these with the collar turned down; the ankle coverage was what appealed to me (and the Acorns give me conventional styling.) So far, cozy, toasty and comfy.
I'd also recommend:
Acorn, Sorel, Bearpaw.
Baroness R, Zappos Customer,
1 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG Australia US
These UGGS grew on me like crazy & I now wear them everywhere and all the time. I can't imagine my life w/o them. lol.
Renni,
1 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
It’s super cute but just way too small.
Anonymous, Zappos Customer,
1 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort3Rated 3 stars out of 5
Style3Rated 3 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I liked the concept of these slippers, but the comfort just wasn’t there. The slippers fit narrow and tight. I wear a 6 in Uggs and I ordered a 7 in these slippers. I have narrow feet and these were tight on me. The slippers are definitely warm. There is absolutely no arch support or cushion for your heels except for the fur.
Anonymous, Zappos Customer,
1 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort3Rated 3 stars out of 5
Style4Rated 4 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I thought these looked great in the gray tone. I always get the natural colored wool interior. I think it's a bonus that the back can be left up or folded down. After returning several other pairs of uggs due to fit, sizing, and quality inconsistencies, I was pretty excited when I opened these and they looked great. I initially noticed the high quality thicker, softer lining, which was missing in a couple other ugg styles that I tried recently. Sadly, the left shoe was narrower (perhaps the right shoe had been tried on repeatedly?) The heel on the right shoe started slipping after wearing around the house for a few minutes. I returned them with the help of great zappos customer service.
Makuahine, Zappos Customer,
1 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I ordered my normal 8, and they were crushing my toes! Go up a size. I’m not thrilled with the quality either.
Anonymous, Zappos Customer,
1 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style1Rated 1 star out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
These were horrible. The leather is stiff and looks like pigskin. The shoe box was so tight I couldn't even put my fingers in it. The heel was so large the shoes were falling off my feet while squeezing my toes like a vice... I tried 6 different pairs... Needless to say they were all returned. UGG is no longer on my wish list.
Anonymous, Zappos Customer,
1 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style4Rated 4 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Where do I start? UGG went from great to really bad. The sizing is totally off. I have 6 shippments of UGG slippers, none of which fits. The toe box in all of them is like a vice (one pair I cannot even put my index finger inside, it's so tight), so tight that my toes went numb within 1/2 hour, and the back is loose. It appears that UGG is making shoes for women who have no toes and no arches, but have elephant-sized heels. Well, I am not one of them. And NO, I DO NOT recommend this product. I am returnong all 6 ill fitting pairs.
I'd also recommend:
Minnetonka
G, Zappos Customer,
1 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
BEWARE OF POOR QUALITY AND HORRIBLE CUSTOMER SERVICE!
I bought a pair of Ugg Alena slippers on Dec 14, 2015, and 4 months later, in March 2016, a seam around the toe area of the slipper came completely loose and undone rendering the slipper unwearable. This is certainly a defective slipper due to poor workmanship and falls under the Ugg 1 year warranty. I mailed the defective slippers in to the warranty department with the warranty claim filled out and a copy of the original receipt, stating I would like to exchange for a new pair of the same slipper as covered by warranty. Several weeks later received the defective slippers back to me with a letter stating the exchange was rejected because the warranty period of 1 year from the purchase date was expired. However, this is not the case as my original receipt shows they were only purchased 4 months ago. I called Ugg customer service and explained what had happened and they said they would do a "warranty re-evaluation" via email. So I received an email which I replied to with pictures of the defective slippers and the original receipt as they asked for, and I have heard nothing back from them for over a week.
I have been an Uggs customer for many years and have spent thousands of dollars on boots and slippers. I have never had a problem before with the quality of their products until now. In addition their customer service and warranty departments are horrible, and the fact that they just blatantly will not fulfill the exchange and have just straight up stopped communicating with me is ridiculous.
Sa,
1 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Love these! Have had them years and they have held up great.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Wish they still made these.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Beautiful, comfortable
Pauline, Zappos Customer,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I love my Uggs and the fit is perfect
Pauline, Zappos Customer,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG US
Love how cute these bootie slippers are and super warm and comfy. Bought a year ago and want another pair. Sold out everywhere and can't find in my size ANYWHERE!! So sad. Any way you'll be coming out with these again?
Rachel,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG US
I use these in my home and outside. I love them. They fit snug at first. Now they are broken in and perfect.
Lanana,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG US
Very comfy and warm!
Nancy,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG US
Went to the mountains and didn't take them off for five days. Wore them inside and out. They felt snug at first but are perfect now that the wool has compressed a bit around my feet. Definitely recommend.
Auntbeehive,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG US
I bought these slippers to replace another pair of Uggs that I have had forever!!!!
They are the warmest, toastiest slippers you can buy. I really mean it. You will not be disappointed.
Albi,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Love this slipper - got me through quarantine working from home in a cold apartment for months. I am normally a 7.5, went with an 8 and it felt a bit tight with socks but stretched out over the first several wears. Highly recommend.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG US
So comfortable and versatile received as gift love um
Nickey,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
You cannot go wrong with UGG slippers! So cozy! These are comfortable and keep my feet warm in the winter! Love that I can run kiddos to school in these in the morning as well!
I'd also recommend:
Sorel
Anonymous, Zappos Customer,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Fit slightly tight, but after wearing them a few times they were just fine. Super warm and comfortable
Anonymous, Zappos Customer,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG US
Love these boots..Got them in 2 colors..they are super cute and they fit great.
Toy T,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG US
These are absolutely comfortable and look so cute!!!
KC,
0 found this review helpful.