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Customer Reviews UGG Alena

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Rating Summmary:

1,219 total reviews

Review Breakdown:

69%5Rated 5 stars out of 5

14%4Rated 4 stars out of 5

7%3Rated 3 stars out of 5

5%2Rated 2 stars out of 5

5%1Rated 1 star out of 5

Customer Fit Survey:

44%"Felt true to size"

74%"Felt true to width"

57%"Moderate arch support"

Additional Reviews

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Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
I love these slippers!! I got my normal size 7. They were a little snug at first but with a couple of weeks of wearing them at night they fit perfectly! I got these in black. Thanks Zappos!
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0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
Sadly, returning. Tried 2 sizes, 10 as I wear a 9.5, far too tight in the toe box, then an 11 (being hopeful) and they were as tight as the size 10. Nice quality, I don’t expect arch support in a slipper so that doesn’t bother me.
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0 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort4Rated 4 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
These slippers fit very well and are comfortable. I love the way they feel on my feet when I am cold, however, I find that if I wear them for an extended time my feet become hot and I need to remove. Regardless, I would not trade these for a different type of slipper in the winter.
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG Australia US
These slippers are so comfortable. Feels like I'm walking on clouds. Im a size 8 and these are true to size
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0 found this review helpful.
Overall4Rated 4 stars out of 5
Reviewed at UGG Australia US
Not as much as fluffy like the photos shown. Runs little small and narrow except that cute. I got it pretty reasonable price so not complaining.
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Poor SupportGreat Support
I was hesitant and unsure about what size to order as I am a US7.5 (Eu38) and the reviews were varied. I took a chance and ordered the 7 and even after a couple of hours the sheepskin has moulded to my feet for a snug fit. They are still snug after a few days of wearing them but I like how they fit and feel. Plus super warm! I was also concerned about the width as I have bunions which means this style (where it’s tight across that area) usually doesn’t work but these don’t bother me at all. I don’t experience the heel lift that others mention.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at UGG Australia US
I currently have 5 different pairs of ugg boots. They are my regular every day shoe in the winter. I've been wearing uggs for years, all of my boots are the same size(9), I naturally ordered the same size slipper as my boots, and these slippers aren't just a little tight/small, I cant even get my foot in them. Super bummed. Now, bigger size is sold out, and the customer service rep I spoke with says the whole refund process generally takes 3 weeks!
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0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort2Rated 2 stars out of 5
Style4Rated 4 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
Terribly tight in the toe box; too uncomfortable to keep.
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0 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort2Rated 2 stars out of 5
Style4Rated 4 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
I love the style but they are ridiculously narrow in the toe box. Too bad.
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
My old pair lasted 4 years! Now that O have the new pair I had forgotten just how comfortable they are with the wool padding. They fit snug true to size with my orthotics. If you plan to wear thick socks you may want to size up. They will also give some over time. !
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0 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified Purchase
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Poor SupportGreat Support
Wish they came in half sizes. Only offering whole sizes just doesn't make sense to me. Otherwise very plush and Zappos service is great
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG Australia US
these will stretch order your regular size
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style4Rated 4 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
I bought these for myself in a blue color several years ago. They were snug at first but fit perfectly after a few days of wearing. I bought them for my daughter in the wine color she fits them perfectly. My mom saw our Alena Ugg slippers and she wanted a pair so I bought her a size 7 which fit her perfectly. They are warm, soft, comfortable. The quality is superb. Zappos had them delivered the day after I ordered them. Zappos is awesome! The customer service is the best. Thank you Zappos.
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG Australia US
I love these slippers. I received them as a gift for Christmas and I wear them all the time. They are super comfy, and totally the best slipper that I've ever had.
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
Bought this for daughter-in-law and she loves them.
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
OMG!!! I’m not a slipper person but OMG!!! Beautiful! Cozy! High Quality! A must girls!!!
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG Australia US
So comfortable. They slip on quickly for going or if need and starting the day. Great pick!
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG Australia US
I've had these slippers for almost 10 years. Love that they cover around the ankle for warmth. Don't hesitate to buy these. I wear them inside and out.
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0 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort3Rated 3 stars out of 5
Style3Rated 3 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
Cute, stylish slipper. It’s too bad they are so narrow that I will be returning them.
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
This is my second pair of these slippers. I love them and wear them in the house and outside as well (not in extreme weather) I usually wear a 9.5 and sized up to a 10. Great slippers, very warm!!
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0 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort4Rated 4 stars out of 5
Style4Rated 4 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
These slippers are beautiful. Problem is: After one week they looked very used. They didn't look close to new. A little disappointing.
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0 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
Overall these feel a little big as they slip in the heel - however, I have a narrow ankle and a wide toe box so I opted to keep the larger size. I usually wear a 9.5 or 10 in UGG slippers. I had a different style ugg slipper last time and opted for the 9. It took a while to break them in to make them wide enough in the toe box. As I wear these and the lining starts to flatten down, I’m planning to replace the insert sooner to prevent them from slipping more (plus it will keep them filling new!)
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
Wish I would have went a half size bigger
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Reviewed at UGG Australia US
Very cozy, true to size, and very cute to wear.
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0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort4Rated 4 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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My daughter and I both wear a 6.5 shoe and always order a size 6 Ugg. These were so tight on both of us. I don’t think they would stretch much like the boots do. Exchanged for a size up.
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0 found this review helpful.

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