Customer Reviews Vera Bradley Campus Backpack

My daughter used this book bag for school for 3 days(she got it for Christmas) and she came home today and the zipper is broke. This is the second time this has happened. The first time I brushed it off this time I won't. It has been used 3 days, what a disappointment.

I bought this backpack for my granddaughter In August for back to school use, and a little more than 2 months later, the zipper broke on the back compartment. We have tried to repair with no success. Considering the price of these backpacks, I feel they should be durable and last more than a couple of months. I have owned several Vera handbags over the years and have not had any problems; however, it seems that my granddaughter's backpack has a defective zipper. My daughter sent a complaint email regarding this issue, but has had no response. This is the reason for this review. Hopefully, Vera Bradley will stand behind their products and replace defective items. If they don't in this case, I will no longer be a customer, and will ensure that everyone I know hears about their poor customer service.

This is the 2nd Vera Bradley backpack I've purchased for my daughter that broke! At the price point of these bags I expect more durability. Both bags broke within 1 year of normal use. I suggest using metal details instead of plastic. I've owned Vera Bradley products for 30 years. Very disappointed.

If you are a college student who actually uses your backpack do not waste your money on any Vera Bradley backpacks. They show wear extremely fast and do not hold up to any use. The sales associate who sold me this backpack said it was extremely durable and will get me from freshman year of college through grad school and that is extremely comical because after one year of use it has fallen apart on the bottom of the backpack.

We are huge Vera fans, but this backpack was a disappointment. My daughter needed a large capacity bag for middle school, and after only 2 months, the zippers on the big compartment broke. For the price, and for something like a campus backpack that's going to endure daily wear & tear, those zippers had better be the most high-quality zippers Vera could find! Unfortunately, I think they are so focused on making their items look good, that they forgot that items like this also need to be able to withstand heavy use. We'll stick with the small Vera Bradley stuff, where looks are more important than quality.