Customer Reviews Dr. Martens 1460 Mono Boots

Cheaply made. Very stiff and inferior materials. Super uncomfortable. Returning.

To be clear, I bought these shoes from a Dr. Martens store and not on Zappos. I am a long time Dr. Martens wearer and Dr. Martens is definitely not what they use to be. I purchase from Zappos often and wanted to warn potential purchasers they will not be getting the shoes they expect and the customer service from Dr. Martens is not the same as the past. Simply said, if you re expecting the legendary Dr. Martens, they no longer exist. Dr. Martens was purchased by private equity conglomerate Permira in late 2013. Permira is cashing in by marketing the legend and delivering a cheaper, lower quality product. As a 20+ year daily wear of Dr Martens, the new Dr Martens are of noticeably lesser quality and customer service is typical of conglomerates (i.e., pathetic). Purchased 2 pairs (boots and wingtips) at a Dr. Martens store recently, spending well over $400. They were a bit tight in the store, but knew Dr. Martens need to be broken in . Wore boots to car and shoes to work the next day for 3 hours until the blisters appeared. Got looking at shoes and realized the salesperson had provided me with a size smaller than I requested (same on boots). Both the shop and corporate response was, too bad, you wore them, they can t be exchanged . I can think of any number of lesser quality retail companies that would have exchanged these items without question. The sting is even greater since their own salesperson had a big hand in this transaction (personal lesson learned to be more careful: you are definitely on your own). I have always justified spending much more on Dr Martens because they last forever, they are extremely comfortable, and customer service was out of this world. However if you think you re buying that legend, you re not. You re paying a lot for just average shoes from a company cashing in on a name. I use to say proudly Dr. Martens are the only shoes anyone should own. I m very sad that I can no longer make this statement. There are $400 worth of new Dr Martens sitting in a closet. There are a pair of 16 year old Dr. Martens on my feet. I was looking to replace the legends because the treads on the sole had worn down a bit and learned a hard lesson: they don t make Dr. Martens anymore and Dr. Martens could care less about its customers. Here s hoping the soles on the real Dr. Martens last a long time.