Customer Reviews simplehuman Spout Sensor Soap Pump - Polished

I bought one and liked it so much I bought two more! This pump runs on 4 AA batteries. On the bottom of the pump are plus and minus buttons. These control how much soap flows out of the pump. To prime the pump, you press continuously on the plus button. Nothing comes out at first, but once I let it set for a bit of time, and then came back - it worked! You'll need a Phillips screwdriver to insert the batteries. So much cleaner than having everyone's dirty hands touch the pump! (I consider this kind of a health investment.) I like this particular model because the spout hangs over the sink, although nothing has ever spilled. Love filling it. It's also nice to easily see how much soap is left. I used Aloe/Vera Softsoap refills and it worked just fine. I have allergic reactions to some soap products so it is important to me that it allows me to put my own soap into it.

Have had mine for a week. Simply love it. Easy to use and fill. Looks great on the bounter. I intend to buy 2 more for the bathrooms.

I love this dispenser. It is well designed, the spout hangs into sink, and it is easy to refill. They come with simple, easy instructions. Using this reduces the amount of water that accumulates on the counter on the back of the sink.

Works great; won't leak soap if setting is on low for very little soap to be dispensed.

Sensor failed within the first 3 months. And I've spent the last 6 months trying to fix it! It sure does look nice though. It sits right next to my $1.54 Softsoap brand hand soap.

Stop! Do not buy this pump. I should have listened to all the online reviews but didn't heed the warnings. After 48, the pump stopped working. Tried cleaning it per the directions, but to no avail.Simple Human, which prides itself on customer service,has yet to supply me with a new, update model. Their service is is painfully slow and either dumb or curt. Maybe I'm just spoiled b/c of Zappos best in class service in every respect.

This has been a great buy so far. Looks so much nicer than having a bottle of dish soap sit out on the counter, and even adds a pop of color to the kitchen when there's brightly colored soap in it! Haven't had it for very long to test if it gets clogged, etc.

I bought one of these to make sure it worked as I had hoped. It worked perfectly and does so every time. I bought 3 more after the first one passed the test. All 4 now have worked flawlessly with the first soap I grabbed off the shelf.

I got one of these for the kitchen...It made a lot of sense to me so I wouldn't have to touch anything when I'm baking and my hands are covered in egg or flour or chicken slime or whatever...I filled it with homemade liquid soap (recipe from Pinterest) to save money there (I know...spending all this money on a soap dispenser the saving money on hand soap seems moot but whatever). Unfortunately the recipe for the hand soap is a little inconsistent so this batch came out with a few lumps which causes a very small amount to dispense. Whenever this happens, it's easy to take the top off the well for the soap and give it a quick stir, and everything works fine. That's the only problem I have to report, but obviously some of that is user error. The pump LOOKS great. I love that the spout extends far over the sink...we have hard water and granite counter tops in our apartment, so previously the water dripping off hands would start to form a gross hard water stain that was hard to keep up with. This eliminates that issue. Easy to refill. Easy to set up. I also like that you can adjust the amount of soap that comes out. I have ours set at about medium... it's easy and quick enough to put my hand under it a second time to get a little bit more if my hands are particularly dirty...and it's easy to change at any time. I have NEVER had an issue with the sensor yet, and I think I've had it about 6 months or more. I'm actually on here right now ordering one for each of our bathrooms. We loved it so much we couldn't wait to buy new ones for all the other sinks in the apartment, but it was just expensive enough that we put it off until now.

Works great. Looks great. Bought another. Simple and sleek.

This is the first one of this model that we purchased and love it. We have 3 other Simplehuman soap dispensers and they all look and work great.

Overall, just like the other Simplehuman dispensers. However, it has a couple of downsides. The battery compartment has a cover that requires a screwdriver to open and close. That is odd and unnecessary in this day and age especially as you might be changing batteries when the unit is full of soap. Also, it has six legs so on a slightly uneven surface like my stainless steel sink the rear legs and center legs touch the sink and the front two are suspended. This means the unit will rock if touched. That is not really an issue for me but I figured that I would mention it anyway. If time permits I might grind the center legs down a bit. Functionally, I have had no issues with the unit in a month of use. I knocked off all those stars mainly for the battery compartment design and the depiction of battery direction when installing the batteries. That is very hard to decipher for me.

Overall, just like the other simple human dispensers. However, it has a couple of downsides. The battery compartment has a cover that requires a screwdriver to open and close. Odd and unnecessary in this day and age especially as you might be changing batteries when the unit is full of soap. Also, it has 6 legs so on a slightly uneven surface like my stainless steel sink the rear legs and center legs touch the sink and the front two are suspended. This means the unit will rock if touched. Not really an issue for me but figured I would mention it anyway. If time permits I might grind the center legs down a bit. Functionally, I have had no issues with the unit in a month of use. I knocked off all those stars mainly for the battery compartment design and the depiction of battery direction when installing the batteries. Very hard to decipher for me.

Loved the looks of this dispenser so much that I ordered 3 more for a total of 4 dispensers. Unfortunately, within less than a year, 3 of the 4 have malfunctioned. I have replaced the batteries and done everything suggested by the company to get them working. Nothing has worked. I would, therefore, recommend that you avoid this product. Zappos has been great about replacing them, but as I said, I would avoid this particular product.