Customer Reviews The North Face Surge

1 no size in order site, and 2, it can NOT fully open. yes, it open, for top 1/4 , so if you have couple of pan and shirts, try hard to stuff into whatever you have , after destination, you bid, no more wrinkle free.....

Bought this backpack for my high school son. Within a couple months, one of the straps started to rip. As a result, he had to start using the other strap. For the cost, I'd expect better quality.

I have used surge 2 daily for 13 years until I changed to new one because of color fade and oldness. Well this one didn't last so long. After two years the straps started to break and because of the reflection parts straps hits the part in my shoulder the fabric broke and it is bad quality. I don't recommend this anymore. If you go then go for surge 2. Somehow the backpack does not fit so well the stuff I would want to put in.

I use the backpack daily for work. I have own several north face surge backpack. The 2025 I'm highly disappointed. I have to struggle to get 32 oz water bottle in the side pockets. They do not stretch like the previous years edition. The inside are much smaller. The same items I had in my 2020 surge edition does not fit into this 2025. north face please go back to the old formula. I should not have to struggle to get my water bottle in my side pocket because it does not stretch. after I put a 1 inch binder, laptop, chargers and pen in my backpack it's full. my previous backpack held binders, laptop, sweatshirts, scrubs, pens and chargers and had room left over.

Bottom and water bottle pockets do not match the tan/yellow of the nylon and is a really ugly brown color. Material feels very thin and zippers for smaller pockets are not good quality.

My North Face Surge BackPack DID NOT PROTECT my MacBook Air AT ALL. The bag slipped from my hand from waist height onto the street, and, I fully expected it to have protected my laptop but it didn't. One of the corners of my laptop is completely ruined and I was lucky that the screen has remained intact. I bought this bag specifically because it supposedly offered a suspended compartment for the laptop and, up top it gives you the false sense of protection since it is heavily cushioned. But, on the bottom, where it matters most, it's thin/no cushion AND the edges of the laptop compartment are perforated (not sewn together). This unprotected bottom corner of the laptop compartment has caused my laptop's edge to hit the ground and absorb the impact, smashing its aluminum body! I am really disappointed in North Face for having cut corners on such an expensive bag, since it has ruined the aesthetics of my machine and caused it to loose resale value.

Shoulder straps ripped, seams ripped, and inside compartments ripped. Not even over filling it or holding anything heavy. NF products are now known as cheap, and they don't stand behind their warranty. They're a logo now, that's it.

I have an older Surge that allows me to see what's in each department. I bought a new Surge in April 2024 and returned it. It has the same number of zipper compartments but the design does not allow me fit as much in the compartments as my older Surge. I had to return it.

i have a quite a few older models of NF back packs, including a 2008 jester and 2010 surge. i got the new surge to switch things up a little and i hate it. already donated. in order to use it for a trip, i had to modify it by removing the rearmost divider so i could make the largest compartment functional. while it increased the usable capacity of the bag quite a bit, 31 liters is laughable. maybe more like 25 on a good day. what bothered me most while traveling was that completely unnecessary and oversized plastic board in the back. i did not know this was in it and not removable, or i would have avoided altogether. it restricts interior capacity, digs into my back, and causes the bag to tip forward while sitting, even with trying to pack the front base of the bag as support. i tried to take it out (i do a lot of sewing and could re-mend it) but it is literally sewn into the bag. UGH. since my 2010 version is amazing and still going strong, my husband now uses it and i have upgraded to an evergoods bag, which i LOVE (AND the plastic brace is removable!) northface- chill out on all the unnecessary pockets and frill and focus on durability. get back to your roots. peace out.

patriarchy sucks

Not good for business travel. Very limiting storage. If you fill one section, other sections become unusable. Bring back the Surge II. That was a great backpack.