Customer Reviews New Balance MX1010

I am disappointed in this shoe. It feels sloppy on my foot and doesn't have the support I was expecting it to have. My primary complaint is with the new "N Lock" system that New Balance is employing. The laces are attached to thin pieces of fabric that are stitched on the shoe. Within a couple weeks of buying these shoes, I tore the N-Lock straps out of the body of the shoe. Perhaps I pull my laces unusually tight, but this just seems like a bad design. I will try to avoid purchasing another pair of New Balance with this N-Lock system. I hope they are not going to use it on all their models from now on.

Great shoe, but be careful! They are sized too large. I wear a 10.5 and when I received them, they were easily one size too large. So I ordered the 9.5 and they fit perfectly.

I like these shoes a lot. They're very comfortable, and slightly larger than most other size 15's I buy. They look good, and they feel light on my feet. I've had good luck with New Balance in the past, and that holds true with these shoes as well.

Extremely comfortable with decent support. Excellent for all day use, gym, and general athletic use. Good air circulation so feet never sweat, attractive in gray and white. This model is made in the USA. Had some problems finishing lacing it up in the top holes on both shoes; they were quite a bit smaller than the tips of the laces. I had to open the holes with a tool.

I received a gift from a very good friend of mine but unfortunately the shoes was not my size (mistake from on friend's part) I then called customer service to correct the size, the customer service rep was very professional, and help was available promptly. They corrected the size and sent me a new pair which arrived very next day. I called customer service at 11:00 PM, central time and how the hell is it possible for the shoes to arrive next day at 2:00 PM? I do not care what I pay if the customer service is like this. It is of course expensive but it's worth it. These are the 3rd shoes I bought from Zappos and I am more than delighted to recommend Zappos.com for your next shoes.I love you, Zappos and this is first review I ever wrote for anyone because I am very surprised with the service and promptness.

Zappos is a great service. They have a lot of items in stock. The delivery is usually next day, and it the shoe doesn\'t fit, they will send you another size without waiting for the return of the first pair. Usually, you can take care of everything online, but if you do have to call, the staff is friendly, they speak english, and they are helpful. My entire family uses Zappos.

My husband is a size 14N and hates to shop. I know the New Balance fits him well as is comfortable. The ease in returning with Zappos is an added plus if something does not work out. The price on this shoe was similar to what I would pay locally with a special order. Thanks to Zappos for carrying the wide variety of sizes!

Good shoe. I like the style, comfort, and sizing. Support feels appropriate. My only complaint is that the laces seem a little long, but the twisted feature does keep them tied nicely.

Too soft and mushy for tennis. Real soft and comfy for bedroom slippers. And at that price, you think they were giving you air conditioning and automatic transmission. New Balance has other cross trainers for much less money, that would be a better choice.