Customer Reviews Timberland Earthkeepers® Rugged Original Leather 6" Boot

I have never written a review on anything in my life. I did, however, feel compelled to write something on these boots. I purchased them several years ago. Possibly even 5 years ago. I wore them maybe 2 dozen times. When I wore them, it was going to football games or to work on rainy days. I never did any activities were hard on the boots. This fall I pulled the boots out of my closet and noticed the sole was totally separating from the boot. This caused the stitching to come apart. Bottom line, the sole is disintegrating and falling off the leather upper. I contacted Timberland customer service about this issue. Again - being that I only wore the boot 2 dozen times, you wouldn't expect this to occur. They told me that I was outside the 1 year Warranty period, but I could send the boots into their Danville, KY inspection / return center for inspection. 3 weeks go by, and they send me my old broken boots back saying there is nothing they can do. They claim that it was determined the materials weren't at "fault", and being that I was outside their 12 month period there is nothing they can do. They didn't even offer up a, "sorry for your inconvenience, we value you as a customer, here is 25% off your next purchase". I have been a longtime Timberland customer, but am sorry to say I will never buy another Timberland product. I'm not even that upset about the boots. I'm upset at the terrible way they treat their customers and fail to stand behind their products for more than 12 months. I have boots that are 20 years old! Give me a break Timberland.