Customer Reviews Ariat Heritage Roper

Was very disappointed with how wide the shafts are.

I owned a pair of these purchased 10+ years ago. They were incredible boots and so, after many good years of service, I replaced them 2 years ago with exactly the same boot. Unfortunately, after 2 years of wear, these boots still will not break in. I can only wear them for a couple hours and then have to take at least a week break because my ankles get so cut up. I think there is something wrong with the seam on the outside of the boots that causes them to dig into my ankle. I'm so sad because I really want these boots to work, but I think it's time to call it quits. Too nervous to buy another pair and have the same thing happen so will be looking for a different brand.

The boot fits looser than similar boot in other brand. I've replaced insole and still feel unsteady and loose. No choice but to wear and probably won't try another pair.

The boots took a while to break in. The outside ankle stitch dug into my right ankle. Very little padding and support on the ball of the foot area. The boots looks good and shine up well. Good traction also. They are broken in now and I am going to have them resoled. I won't buy this style again. They were way too uncomfortable to break in. I have two other pairs of Ariats (work boots) that I very much like and are made in Vietnam instead of China. Personally I won't buy any more boots made in China.

I HAVE HAD MY BOOT FOR MANY YEARS NOW AND LOVE THEM , BUT THE GLUE THEY USED TO HOLD THE SOLE TOGETHER IS BAD - ITS SEPERATED MANY PLACES AND SHOO GLOO SEVERAL TIMES TO KEEP WEARING THEM.

Color way too dark, nothing like picture. Should have sent them back. Dissapointed to say the least.

My husband received a pair of these about 14 months ago and he just loves them, BUT the soles have worn clear through and they are no longer wearable. He wore them daily for work which is outside and much walking. I want to get him another pair but I would also like them to last longer then 14 months!

My husband received a pair of these about 14 months ago and he just loves them, BUT the soles have worn clear through and they are no longer wearable. He wore them daily for work which is outside and much walking. I want to get him another pair but I would also like them to last longer then 14 months!

I have worn and enjoyed your boots for many years. When I saw the ad for the Heritage Roper which claimed to have a leather interior I decided that this was a boot that I could use. I placed my order and the boot was delivered promptly. When I attempted to put the boots on my feet, it was extremely difficult to get them on my feet. They were very comfortable to wear and fit my feet properly. When I attempted to remove them I was unable to do so by the normal means. I was only able to remove them by utilizing a boot jack. Upon examination of the interior of the boot I found that the underside of the vamp is covered by a textured surface which is very resistant to the smooth passage of a sock covered foot. I am very disappointed in the design of this boot and feel that I was misled by the product description

A defect on boot leather. Contacted w/ no results.

These boots came very highly rated from coworkers. I was planning on being a lifelong customer. I used your TrueFit system which suggested a size that seemed too big but I have never owned cowboy boots so I tried this. They were way too big. The exchange process was quite difficult. Just to speak to a human took multiple phone calls. Finally I was able to get the exchange set up. After about 4-5 days I called to see when my boots would ship. They told me that I had to ship mine back first - exactly the OPPPOSITE of what I was told on the phone. I was told the shipping label would be in the box with the new smaller size. Nope. Another week. Finally received the new boots and way too big again. It was a Sunday so I looked on the website to see if I could contact anyone - I found a section where I could exchange online! Score... I'll get one size smaller and be good to go!! Nope. After taking the time to type out and explain the entire situation - they received my boots and started a refund! I called for yet again and patiently explained the entire situation (yet again) to the nice customer service person. She put me on hold and came back to tell my my boots were at my house. Ugh... AGAIN, I explained that I sent the boots back and they were received already (that day in fact). She put me on a lengthy hold and came back to tell me that "Yes, you will receive a refund!" I said You know that's not what I want right? She seemed completely lost and said she didn't understand. I said "Never mind, I'll buy work shoes somewhere else" I'm super disappointed after all the good peer reviews from my friends. You lost a lifelong customer because your systems are not good.

Didn't fit like previous Ariat's of the same size. Not sure why. Just had to send them back, couldn't use them.

They were uncomfortable at first. As with any boots I realize you have to break them in. Ive had them for a couple of months now and they still feel horrible. The heel width seems wider than what it should be for the size I wear. Not at all happy with my purchase.

I ordered on December 15, and as of Feb. 6 I have received neither the boots nor a refund. I have called and emailed customer service several times but receive no explanation or answer, except that my order was "canceled". Ok, so where is my refund? They need to either send the boots or refund my PayPal account, but so far, won't do either.

When I received my boots, the finish on both was mess up. I reached out to customer service twice via email and got NO reply I'm

Worst experience I've ever had with customer service. One boot fits, other doesn't. Can't get my heal into left boot was told by customer service to figure out what size a need.

I ordered my husbands normal size. He couldn't get them on his feet. Returned them. Waiting on my refund.

I ordered this boot, and the box indicated this boot was inside -- but it was a women's completely different boot

Purchased these boots last night, been looking for the lighter distressed color for months at seven different locations across the state. Been wearing this style since mid 90's, this would have been my fifth or sixth pair. Wore today for first time to break in at the office so I wouldn't mess up. Just walking up and down halls, nothing strenuous. Toke boots off when I got home, noticed one boot was coming apart at the seams. Needless to say I am very disappointed. I have been a loyal Ariat customer for over twenty five years without any problems. Have four other styles of ariat that I wear regularly that have held up fine, hope this isn't the future, please fix quality control please or I will have to go back to justin entirely. So what do I do now, this has been my favorite roper boot and I would like a pair that will stay together in the lighter distressed color in pictures??

These run a little large. About a full half size. Nice Boots though.

Tried 4 pair all within my size. Usually for a 9 to 9.5. D or E. Tried all the way up to a 9.5 EE. Heal was coming up and was still tight at the top of my foot. Highly disappointed. As the reviews for this simple boot for horseback is tops. Should have expected more from such a well trusted brand.