Customer Reviews Ariat Terrain

I have had 3 pairs of these shoes. First pair was fantastic, hence the second pair. Immediately I knew second pair wouldn't hold up like the first pair and that was true, though it was still a good purchase and held fair considering I do farm work every day in these boots. Third pair was yet another step down in quality though and leaked water after a week of wear. Socks were wet and muddy and feet made sore from friction. I was very disappointed in the degradation of quality for each purchase and am saddened to say I will most likely seek a different brand next purchase.

I wore these boots only 3 4 times and they got ugly. One even turned light brown and the other dark brown and i am normally a big fan of the boots but these really disappointed.

I used to love these boots, but they are unfortunately so uncomfortable to wear all day in the barn.

Bought brand new 4 months ago and already ripped out in toe area and unrepairable. Ariat used to be my go to workbook, but so disappointed. Customer service has been non responsive

My boots arrived with a discoloration on the right heel. I reached out to customer service and sent pictures. It has been 2 weeks and no word back.

After placing my order I got an email a couple of days later that my order was canceled.

Very stiff and I returned them with alot of hassle

I've contacted FedEx but the package never delivered to my house and the photo FedEx took on the delivery is useless. FedEx Tracking# 441944577249

I haven't received the brown terrain boots!!!,,,,,,,,,,,,,,,

Ordered for husband Dec 27th - Received Jan 6th, returned for smaller sizing (delivered Jan 16th), and still pending status response to case with replacement update. Unable to review product until received but will happily update with a review of the product once received. Case 02002261

I bought these to match a show pad I got for Christmas and am extremely disappointed. The color on the website appears black with some pink stitching and maybe some white or light pink stitching. Once they arrived the stitching is actually purple with some teal and a little pink. The sole is also some kind of composite and it seems like it will be a little slick in the stirrup with minimal treads, I bought them to show in. I love Ariat and am sad to say these don't hit the mark for me.

Don't order online, cust service sub par - ordered online, did not have a good experience doing an exchange.

I ordered the regular calf size but it was way too large around my calves. I have fairly developed calves so this was very surprising and disappointing.

This is the 5th pair of the Rambler Western boots I've owned. I wear them daily. I've noticed the quality has definitely decreased. I've owned this pair for only about a month and the sole is already separated from the boot. I'm very disappointed in this last pair. These boots are expensive enough they should just fall apart with very minimal wear.

I never recieved this it was canceled the day it was supposed to be delivered to my door with another pair if boots that i was overcharged for.. ariat customer service is a joke!!!

Was super excited to snag a pair of these boots on sale during the Memorial Day sale. Placed my order - only to be notified after the sale that they were not in stock. Called to order a different size and was extremely disappointed that they would not honor the sale price due to their website inventory update lag. I was shocked that such a reputable company with a great product didn't have better customer service to correct a fault on their end.

These were discounted, but it wasn't mentioned they are discounted due to damage in color. If I had known, I would not have purchased them and the company and I would save time and energy for double shipping cost. The Right boot came with 2 large bleached stains. I sent them back.

I wouldn't know if these boots are good or bad because what was delivered to me was a pair of youth cowboy boots. I called twice the VIP support number, but I have yet to receive my shipping label to return the cowboy boots, and who knows if I'll ever get the boots I ordered! I've ordered several times from Ariat, and have been happy with the quality of my purchase but this is the first time I've had to call customer service, and I give them a 1 on a scale of 1-5.

Not the usual Ariat fit. Very disappointing since I never before needed to worry about them not fitting. I order my size and they fit that's it, not these. too narrow at the toes and too short since they were too snug on the ball of my foot.

My order was canceled, no one contacted me about it and now you want a review? They are still available on your website by the way! Poor customer service!

I never received the boots and haven't had a reply in more than two weeks.

My order got cancelled by YOU! I never even got to try them on :(

Boots do not look like the boots in the picture. The bottom part of the boots actually looks more like the top in the picture -- dark, oily and uneven (not light and clear, for the phoenix to show clearly). My boots arrived in the mail scuffed on side, toe and sole. I had to return them because they were damaged, but I did not like how the leather looked anyway. This was my first try, but I will not order another pair of Ariat boots.

Not at all comfortable and seem cheaply made. I tried Ariats and now I will go back to my boots.

Awful company. They sent mens shoes instead of the womens boots I ordered for my daughter's Christmas gift. Ok, mistakes happen, but trying to get them exchanged for the correct ones has been a nightmare. On hold for 15 minutes at a time, then cut off. Same result on multiple days and at different times of the day. No luck with the online chat, either. Just a joke, and my daughter still doesn't have her Christmas present!! I have told her, in fact, not to ask for anything else from this company. I will not be buying from them when their customer service is this poor.